That’s gonna cost Comcast big time.
I’m guessing at least three months free HBO.
According to this article, Comcast gave the customer a refund for the last two years of service and is conducting one of those thorough investigations to determine what happened.
A friend of mine was helping the cable guy make his installation and in the process the ladder got hit and my friend fell off the ladder. He was banged up but figured he’d be okay. They never ever got a cable bill for 5 years until they moved.