Well, if you don’t want people to call you a-hole, don’t be one.
The woman called to cancel their cable TV, keeping their Internet access. She agreed to pay a $60 termination fee.
She was sent to an "retention specialist", who tried to get her to sign a new two-year contract. She declined.
What part of that is being an "a-hole"?
Comcast has a horrible reputation when someone calls to cancel service. The problem is that the retention specialists get bonuses for every person they retain -- and sometimes they won't take "no" for an answer.