What can brown (UPS) do for you? Absolutely nothing.

Vanity ^ | 2-5-10 | Vanity

[dangus]

So I'm trying to get a dear present delivered, and I call UPS. It's supposed to be delivered Tuesday, but supposedly there's an accident in Jacksonville, FL, so it's late. It doesn't show up on Wednesday. UPS tells me that it missed its shipment, so it didn't make it... even though it had a whole extra day to get it there. Thursday, it "didn't leave Richmond fast enough." So, Friday (today, when it absolutely had to be here) I was nervous about the arriving snowstorm.

At 1 o'clock: "No problem, it's on the truck, and it'll get delivered."

At 6 o'clock: "We'll get it to you; It'll be there by 7."

At 7 o'clock: "With the weather, maybe some of the trucks are a little slow, but it'll get there." Are you sure? Maybe the storm is preventing it? "No, if we were having weather troubles, we'd have scanned it and reported it; it's coming. The trucks won't come back until they've made all their deliveries" (The snow is just starting to stick.)

At 8:30, my wife spots that the delivery has been updated to "emergency status." They can't tell me why it can't be delivered, because yup, all their contact centers closed at 7... when I called them and they said there was no problem. So now, I'm waiting until Monday to find out where it was.

Mind you, UPS delivers air mail on Saturdays. And the package has already arrived at their local center. But because I didn't pay for Saturday delivery, they won't deliver it on Saturday. Even though I paid to have it delivered LAST Tuesday.

What about all those ads you see promising about being able to track your package? Well, turns out they can't tell me anything about where it is. What they really mean is that if you don't get your package on time, you can call them or go on line to find out that your package is late. It doesn't mean you can find out what "Emergency" means. Gosh, that's helpful. I have to wait until Monday to find out where it is. I'm presuming I'll be told that they can't deliver it because of all the snow on the ground, though.

From UPS, a private enterprise grown so fat and bloated and mismanaged that it might as well be a government enterprise.

If this helps you by letting you know to avoid UPS at all costs, great. If it doesn't, sorry, but I promised them I'd tell everyone I could about the incompetence, disdain for their customers, and horrible service. I keep my promises, unlike UPS.

[svcw]

Aren’t they union guys?

[Frantzie]

UPS is union aka Teamsters. Fed Ex is non-union except some pilots.

[john in springfield]

That’s the power of Brown.

[max americana]

So you want us to use the unionized, US Postal Service instead?

[mc5cents]

Well I just knew that Brown was going to go to hell as soon as two of my friends retired a couple of years ago. They told me that it was a bureaucratic jungle back then and getting worse so they took an early out.

[My Favorite Headache]

You failed to mention that they are over priced by a mile and really stick it to you with their arrogance any time they want to. UPS stands for U POUND SAND.

[grame]

Hey, UPS uses the USPS.

[elpinta]

Well, yes the USPS does a lot better, all the time. /s

[dangus]

Really? Is that true?

[dangus]

Surely, you can think of another delivery company.

[Ghost of Philip Marlowe]

They have quite a racket.

They smash your prized possession to bits in transit.

You get it and want to check because you suspect it’s broken.

But then they tell you you have to sign for the package before you open it.

So you sign.

Then you open your package and, YUP! They smashed it to bits because they are stupid ahole union thug MFers.

So you try to put in a claim, and they tell you, “Sorry, BUT YOU SIGNED FOR IT.”

The sooner they go out of business, the better.

UPS: Ur Packaged Smashed

[max americana]

Plus, their pick up/warehouse centers close at 6 PM in L.A. Not even time to get out of the office for some people and are located in F’d up neighborhoods.

I even called their 1800 # and asked if a package can be delivered to their UPS Store which is close by...the operator asked “why?”.

[SgtBob]

Have ya tried the (please don’t yell) US Postal Service? Amazon.com, and ebay.com in conjunction with PayPal, love us.

Yes we operate in the “red”, but by law we cannot make a profit. For years we have been hamstrung by law in advertising. It’s quite a fine line to walk.

Our prices beat UPS, and FedEx, and there is no “fuel surcharge, Saturday delivery surcharge”, and with Express Mail there is no surcharge for delivery on Sunday

[carton253]

I had the same thing happen to me. Absolutey needed a package. Had promised delivery. When it didn't come, UPS' service center's attitude was "well, it sucks to be you."

Here's the kicker. It was in the depot. I said I would come and get it. No, it's in a container, and no one can find it.

The UPS driver gave me the depot's number. I called. In fifteen minutes someone in the depot had located it. I went and got it.

UPS' service center could care less about their guarantees. If my publisher didn't insist on using them, I would dump them... UPS absolutely suck!!!

[july4thfreedomfoundation]

The U.S. Postal Service has been using FedEx for a long time. I wasn’t aware of UPS being used by the Postal Service.

[Fester Chugabrew]

If you read the fine print you may find a disclaimer regarding Acts of Obama.

[Dr. Sivana]

If this helps you by letting you know to avoid UPS at all costs, great.

I have had major problems over the years with UPS, FedEd, USPS, DHL and (in Canada) Purolator.

The UPS goof was the big one. A $1,500 hard drive was delivered to Milpitas, CA (unrecovered) instead Ellington, CT. FedEx sent a properly addressed overnight envelope to a shopping mall in Poughkeepsie, NY, instead of a ranch house, in Lime Kiln, NY. The USPS stuff typically just disappeared.

By their nature, delivery companies actually scale better (at least for price) when they get bigger, where as added marginal efficiencies top out earlier or even go down in most industries.

I will say that dealing with UPS insurance is a nightmare. Even that $1,500 hard drive was claimed to have been delivered and signed for by the intended recipient. They used a signature from a month before the order was placed and tried to palm that off as the delivery.

I just use whoever suits my needs based on location, type of parcel and price. They all have problems, and I am wed to none of them.

[grame]

They drop off 25 to 50 pkgs a day at our PO. Usually the ones way out in the boonies. But we had a service talk about people returning pkgs, and if they have a UPS label, we are still to pick them up and hand them off to the UPS guy when he comes. You scratch my back, I'll scratch yours. I don't know really what it is all about. But the tracking thing can get confusing if you don't know that we ‘trade off’ some things.

[grame]

Yep. Every day they leave pkgs at our PO for us to deliver the next day.