Here's the kicker. It was in the depot. I said I would come and get it. No, it's in a container, and no one can find it.
The UPS driver gave me the depot's number. I called. In fifteen minutes someone in the depot had located it. I went and got it.
UPS' service center could care less about their guarantees. If my publisher didn't insist on using them, I would dump them... UPS absolutely suck!!!
Yep, a few yrs ago my husband ordered a home theatre system and we had an ice storm. He could track the package to our local depot, about 5 miles away and they wouldn’t let him pick it up. It nearly drove him insane.