You failed to mention that they are over priced by a mile and really stick it to you with their arrogance any time they want to. UPS stands for U POUND SAND.
Plus, their pick up/warehouse centers close at 6 PM in L.A. Not even time to get out of the office for some people and are located in F’d up neighborhoods.
I even called their 1800 # and asked if a package can be delivered to their UPS Store which is close by...the operator asked “why?”.