Recently I had a problem with Comcast's cloud backup. Then, I went to MyPC Backup Premium, and I started a year of their Premium program. Everything appeared to go well until this past week. I couldn't back up my files, and the system wanted me to go into a new package. Finally, after several days, I got a response re what to do, and it didn't work. I went on line and checked out their ratings. Once you got past the bs, there appeared to be a lot of people having similiar problems as I had. I really don't want...