Twice in as many weeks I've had talks with people who want me to do business with them. Both were way more expensive than their competitors and both offered the same justification: "Yes, but they won't provide you with the same service that I will." You hear this a lot these days. One of the men I met with was giving me an estimate to remove a tree from my yard. His quote was triple that of his nearest competitor. I asked him why and he said, "Well, sure, they may be cheaper. But they won't give you the service...