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411 is going out of service for millions of Americans
cnn ^

Posted on 01/07/2023 7:43:15 PM PST by algore

The operator is going off the hook for millions of customers.

Starting in January, AT&T customers with digital landlines won’t be able to dial 411 or 0 to reach an operator or get directory assistance. AT&T in 2021 ended operator services for wireless callers, although customers with home phone landlines can still access operators and directory help.

Verizon, T-Mobile and other major carriers still offer these services for a fee

While operator services may be nearly obsolete, it’s important to consider emergency circumstances where a caller may need to reach an operator and the customers who still rely on these services, such as low-income callers, the elderly and people with disabilities, said Edward Tenner, a technology historian in the Smithsonian’s Lemelson Center for the Study of Invention and Innovation. (AT&T said it would still offer free directory assistance to elderly customers and people with disabilities.)

“Often tragedies happen when something is exceptional,” he said.

He also empathized with people who are being forced to keep up with technological change, whether they like it or not.

“There are a lot of people who, for various reasons, haven’t adapted,” Tenner said. “Why should they be forced to migrate to the web if they don’t want to?”

(Excerpt) Read more at cnn.com ...


TOPICS: Business/Economy; Culture/Society; News/Current Events
KEYWORDS: 411; atandt; chat; newsforumabuse
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To: algore

I can’t remember the last time I dialed 0 or 411. Or used a telephone directory for that matter. And it’s been years since I had a land line. Everything is done on my iPhone.


21 posted on 01/07/2023 9:01:38 PM PST by AlaskaErik (There are three kinds of rats: Rats, Damned Rats, and DemocRats.)
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To: algore

What do you want to bet people in Rio Linda will keep trying to dial 411?


22 posted on 01/07/2023 9:04:50 PM PST by Ronaldus Magnus III (Do, or do not, there is no try)
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To: algore

“Hello, I’ve had a bit of a tumble.”


23 posted on 01/07/2023 9:12:34 PM PST by dfwgator (Endut! Hoch Hech!)
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To: algore

Let’s see. Use 411 or the internet? Hmm. Tough one. Just kidding. Internet is 100x faster. I know a lady, 70 years old, who worked as an operator and would connect calls with wires in portals that were lighted and listened to the callers to confirm the connections.


24 posted on 01/07/2023 9:49:05 PM PST by Falconspeed ("Keep your fears to yourself, but share your courage with others." Robert Louis Stevenson.)
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To: algore

I miss special phone numbers for time, weather and sayings from Dr. Twerski. I miss party lines (a girl up the street from me had one). I was born when advertisements still had alpha codes for telephone prefixes and songs were written about such phone numbers: “PEnnsylvania 6-5000,” “Echo Valley 2-6809”. I miss when faxes were new and exciting. I miss beepers, which my dad had for business before getting a cell phone.


25 posted on 01/07/2023 10:12:07 PM PST by PghBaldy (12/14/12 - 930am -rampage begins... 12/15/12 - 1030am - Obama team scouts photo-op locations.)
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To: PghBaldy

Yeah I knew people who had those.

It seems strange today that people shared phone service with their neighbors.

Then 25 years later there were late night commercials about ‘party lines’ with lots of lonely girls, And ‘psychic lines’ too


26 posted on 01/07/2023 10:28:24 PM PST by algore
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To: PghBaldy

My family moved from the city to a rural area in 1964 when I was eight. The only thing available was a party line with three others. A certain “ring tone” designated if the call was for us. Our phone number was Melrose 3-0366. I still live in the same place and have no idea who has that number now.


27 posted on 01/07/2023 10:38:42 PM PST by jy8z (i)
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To: algore

Is being a customer of AT&T a disability?


28 posted on 01/08/2023 1:51:36 AM PST by nickcarraway
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To: PghBaldy
My last beeper was see-through teal blue (and was message capable 😀).
29 posted on 01/08/2023 2:13:11 AM PST by Bikkuri (I am proud to be a PureBlood.)
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To: Dave Wright

Winner!


30 posted on 01/08/2023 2:23:08 AM PST by mad_as_he$$ (Don't rush to your death.)
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To: algore
Last time I called 411 was decades ago when I needed to call another city's police department and the only number for them in the phonebook was 911. Not a single office number for them.

I haven't even thought about phonebooks until I was flipping through the channels and I saw a scene in All the President's Men where one reporter was making a call and there was a set of bookshelves with various cities' phonebooks behind him.

31 posted on 01/08/2023 5:28:36 AM PST by KarlInOhio (Soon the January 6 protesters will be held (without trial or bail) longer than Jefferson Davis was.)
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To: algore

There’s plenty of reason to shut it down. It’s expensive. Maintaining operators that nobody uses costs money. Maintaining the 411 system costs money. If nobody is using them that’s just burning money. Which you then pass on to customers with higher bills, to pay for services they don’t use.


32 posted on 01/08/2023 5:32:10 AM PST by discostu (like a dog being shown a card trick)
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To: Dave Wright

And every other phone company. AI needs to be maintained. And it’s data has be maintained. When you can google any phone number you want, there’s just no reason for the phone companies to spend money to do it for you.


33 posted on 01/08/2023 5:43:44 AM PST by discostu (like a dog being shown a card trick)
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To: PghBaldy

It was actually a better life in many ways


34 posted on 01/08/2023 6:20:01 AM PST by Chickensoup (Genocide is here. Leftist extremists are spearhheading the Genocide against conservatives. )
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To: \/\/ayne

Indeed about like Western Union the only thing they send now is money grams the last time I used it.


35 posted on 01/08/2023 8:05:01 AM PST by Vaduz (LAWYERS )
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To: basalt

You can still call the Naval Observatory for the time...which surprises me now that the majority of people have it right on their smartphones. But back in the day, we had to call every time the power went out :-)


36 posted on 01/08/2023 11:15:59 AM PST by Jamestown1630 ("A Republic, if you can keep it.")
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To: basalt

It surprises me that the Naval Observatory still has the phone time service; which surprises me now that the majority of people have it right on their smartphones. But back in the day, we had to call every time the power went out :-)


37 posted on 01/08/2023 11:16:58 AM PST by Jamestown1630 ("A Republic, if you can keep it.")
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To: Jamestown1630

Sorry for the double.


38 posted on 01/08/2023 11:17:57 AM PST by Jamestown1630 ("A Republic, if you can keep it.")
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To: algore

I am nearly 60. I have never called 411 or the operator.

But I suppose “trans and people of color” will be hardest hit.


39 posted on 01/08/2023 12:00:50 PM PST by Organic Panic (Democrats. Memories as short as Joe Biden's eyes)
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To: algore
Memories of my wilder, pre-internet days when we would be kicked out of a bar at 1am and we'd call 411 to ask them to find us a Chinese restaurant that was still open in our area.

"411" was all the internet we had at one time.

40 posted on 01/08/2023 12:05:55 PM PST by SamAdams76 (4,777,271 | Truth Social | 87,821,414 | Twitter | Trump Followers)
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