Posted on 01/17/2020 12:15:10 PM PST by hiho hiho
A Portland U.S. Bank employee said she was fired after giving $20 of her own money to a customer who was broke and stranded at a gas station on Christmas Eve.
The man she helped called her firing “ridiculous.”
“I was a customer of U.S. Bank, I needed help, and she went above and beyond,” said Marc Eugenio of Clackamas. “I felt so bad. She was the only one helping me.”
On Dec. 23, Emily James, a senior banker at a U.S. Bank call center in Portland, said she spent more than an hour trying to help Eugenio, a bank customer whose paycheck from a new job had been placed on hold. The hold meant he couldn’t access the funds – just over $1,000 – and was essentially broke before Christmas.
(Excerpt) Read more at oregonlive.com ...
That explanation makes sense, but it would seem like a verbal warning would suffice. I suspect there’s more to this story than what the employee and the customer are presenting.
I have had lawsuits with US Bank.
US Bank needs to die.
Others that need to die a hurtful death are:
Bank of America
Wells Fargo
Most if not all nationwide banks, members of the Federal Reserve system, all exhibit the same pathology.
Regional and local banks rock. I only bank at these levels.
I missed that. However, my point stands that even if it had been the bank's money, it was inappropriate response to what amounted to a minor violation that was done as an act of kindness to someone and not to the direct benefit of the employee.
After Chase stole my money and kicked me to the curb, Id swore I would never do business with them again.
They wouldn’t even stand up for me, the customer, Why bother?
“The bank’s explanation is that they can’t have their employees wandering out the door to bring cash to an unknown someone who makes a call to the bank”
This was a known customer with the bank with a verified problem accessing his funds. Attempts were made to remove the hold, but the bank employee wasn’t available.
READ THE ARTICLE!!!
That bank’s reputation is going to be burned to the ground on social media. And they’ll be lucky if that’s just a figure of speech.
The world is filled with good people, yet big organizations take every opportunity to screw them over. “No good deed goes unpunished”, but this woman will be the winner in the end.
Absolutely. With electronic reporting procedures, they already knew he had the money and they should have released it. But aside from that, she gave him $20 OF HER OWN MONEY, with the permission of her supervisor.
Talk about a Grinch...
“Good job of holding up FR tradition.”
Too many people that worship corporations and banks on FR to the point where they act more like their puppets, even when they actually screw innocent people.
I guess my Evelyn Woods,Speed Reading techniques could use a little polishing up.
Totally agree.
Same reason you don’t feed stray cats.
No good deed goes unpunished
If she had done it outside the bank property, no foul.
But she was a representative of the bank, on the clock.
That means she is bound by their policies, and believe me the LAST thing anyone bank wants is the gimmie crowd figuring out that someone in the bank hands out free $20.
I have been in tough spots myself, and have helped others out of them, but I learned that there are a lot more frauds than honest beggars.
I’ve been fired in my life, on Dec 24 but only learned about it when i checked my project on-line. I also was fired from a law firm by extending help to a client who needed help outside the firm. Nothing surprises me. There are just asshole bosses out there..
(Doesn’t anyone read articles before commenting??)
If she had done it outside the bank property, no foul.
“But she was a representative of the bank, on the clock.
That means she is bound by their policies, and believe me the LAST thing anyone bank wants is the gimmie crowd figuring out that someone in the bank hands out free $20.
I have been in tough spots myself, and have helped others out of them, but I learned that there are a lot more frauds than honest beggars”
Where to start?? She was off bank property with permission from her supervisor. She gave him her money. He was not a beggar, the bank was holding HIS FUNDS>
READ THE DAMN ARTICLE!!!!!!!!!!!!!!!!!!!!!!!!!
He may have been a “known customer,” but nobody speaking to him on the phone would know his exact circumstances ... or would even be able to verify his location.
This sounds like it wasn’t about the money, but about retaining personal information of a customer and going to see them.
She did have permission from her supervisor. The bank may have had a leg to stand on if they’d docked her for the time she wasn’t on the job. That’s like a McDonald’s worker getting fired for giving someone an extra hot mustard in a chicken nugget box. But that’s not why the bank fired her so hope they get enough bad publicity that their customers take their money elsewhere.
Why? 8>)
However, if her supervisor authorized it, then a reprimand for the employee should suffice and the superviser should bear all the responsibility. That's how I would have handled it.
My bank holds deposits I make for 24 hours. But I don’t run my account down to the point I can’t get money out. This person probably had spent his money on Christmas, and had just deposited his latest paycheck The bank is going to pay for the bad publicity this will get them.
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