“The bank’s explanation is that they can’t have their employees wandering out the door to bring cash to an unknown someone who makes a call to the bank”
This was a known customer with the bank with a verified problem accessing his funds. Attempts were made to remove the hold, but the bank employee wasn’t available.
READ THE ARTICLE!!!
He may have been a “known customer,” but nobody speaking to him on the phone would know his exact circumstances ... or would even be able to verify his location.