[William Tell]

If the bank had already established cause to withhold the money being claimed by the customer, the clerk would have no authority to interfere with her employer's determination. She had a definite conflict of interest and she managed it poorly.

However, if her supervisor authorized it, then a reprimand for the employee should suffice and the superviser should bear all the responsibility. That's how I would have handled it.

[TStro]

My bank holds deposits I make for 24 hours. But I don’t run my account down to the point I can’t get money out. This person probably had spent his money on Christmas, and had just deposited his latest paycheck The bank is going to pay for the bad publicity this will get them.