They knew who she was and still decided to take it public and nasty. Will never fly Delta, not that I ever considered them before.
Northwest Airlines set the standard for arrogance.
Delta is not even close.
The airlines have become just cattle cars with wings and treat passengers with contemp. There is no more customer service or even common sense left. Perhaps someday some airline will figure it out and give good service, treat passengers well and not try to nickel and dime their customers with ridiculous fees for things that should be included in the fare.
Could have been United... they’d beat the crap out of her and have their goons drag her off.
No.
Corporate marketing departments are staffed with Millenial females who hold degrees from a wide assortment of Liberal universities. And it shows.
Sounds like a bunch of haters are in charge at Delta. They will never get my business.
Another reason to have a private pilot’s license (skip the abuse, delays, TSA molestation, etc.).
Delta wants Republicans, Christians, and conservatives to fly on other airlines and we’ve gotten the message and will act accordingly.
Bye Felicia.
I look all around me and I keep thinking, “The people who are running things are not the people who should be running things.”
Delta, where the customer is always wrong.
It was really insulting that Delta chose to make it look like her complaints were all about the $30. The complaint was about not getting what she paid for. I am 6’5” and usually pay $60 or more for the extra legroom seats. If I were moved like that, I would be pissed as well, and a $60 refund would not be the answer.
I hope Delta loses big $$ on this, by customers refusing to fly on their cattle carts. I’m sick of the big corporate, imperious, “because we said so” attitudes.
Not just Delta but why subject yourself to flying any airline these days.
No real competition on a lot of their routes. The industry remains over-regulated.
And the pic she posted looked like swarthy foreigners. I’m wondering who they booted her on order to give preferential treatment to?
Getting switched into the seats immediately in front of the restrooms is the worst.
Those seats do NOT recline.
There was a time when the universal business principle was “The customer is always right”.
Businesses understood that a single round of bad publicity from a dissatisfied customer could negate an entire expensive PR campaign.
Now many don’t seem to care.
Store employees, who once had the courtesy to yield the right of way customers, will now run you over if you get in their way.
Airlines stomp you and drag you off the airplane.
Businesses double down on snark and attacks when criticized.
Others, like CNN, hunt down critics and use their size and power to intimidate and shut down constitutionally protected free speech.
I called Delta Diamond line to complain this morning as I am a frequent flyer. The guy said they were getting lots of complaining calls and that I should follow-up in writing. You pay for Comfort Seats, you pick your seat, and wrong to have it changed without explanation. The onboard staff should be fired, same with the person posting tweets. AND THE CEO AS WELL. He is destroying a great airline. Can see the changes since he took over.