"""Then, as though to prove beyond doubt that it considered its passengers the expendable players in this drama, it summoned the police to do its dirty work. Something’s wrong with the intellects running United Airlines, and if there’s any justice in the world, now they’ll really pay."""
I have found Southwest Airlines to have excellent customer service. And it pays off. In just a few years, Southwest has grown from a regional airline to become number four in the country. Why can’t the other airlines emulate Southwest?
Saw him on GMA this morning. He looked stupid....................
Best analysis so far of the event. The Airline mis-managed both before and after the event. Senior heads should roll, but they will probably ‘re-accommodate’ some lower level scapegoats.
What I don’t get is the supposed reason why airlines overbook.
Supposedly it’s because there are almost always some people that don’t show up for a flight and the companies don’t like to fly with empty seats. But haven’t the no-shows prepaid for those tickets, and if they simply fail to show up don’t they forfeit their fares?
So how are the airlines losing money because of no shows?
Blah, blah, blah. Just knee-jerk commentary. Not based on facts, but emotions.
That they let him back on the plane to continue his way home should put everyone involved in peril of a very expensive lawsuit.
Icing on the cake may be the CEO’s statements, who was duplicitous when defending his employees in one statement and apologizing for what happened in another.,
That said, I understand they offered $1,000 to rebook.
I would have asked for hotel, free meal and coupons, as they usually give me all of them...
And if I found out it was for some employees and I was being asked by name to rebook, I would have pressed pretty hard....
I usually get a boat load of goodies.
Per Twitter today:
Media found the criminal records of one David Anh Duy Dao. The doctor on the plane was David Thanh Duc Dao.
It could not get any worse if this is true.
Who was the Captain of this flight?
If there was trouble the flight attendant would have gone to the Captain.
My guess is the Captain said to remove the customers so the flight crew could get on.
Professional courtesy and all that.
Is United owned by the employees?
The intellects running United Airlines might be compromised based on an acceptance of progressivism, otherwise known as nihilism.
Nihilism asserts there is no objective moral law and no objective meaning in life. As a result, human life has value and individuals are expendable. The destiny of this philosophy leads to the gas chambers of Auschwitz.
Nihilism = progressivism = liberalism = democrat party.
The author admits to being an idiot.
The second part of the statement quoted above is a clear apology for the necessity of replacing 4 paying customers with flight crew dead-heading to Louisville.
That said, United should be promising (and following up on) to revamp their booking policies. If they are deliberately setting things up so that they can charge for 100 seats on a 95 seat aircraft, that is fraud, IMO. The passengers that miss the flight (unless delayed by a late arriving flight) still pay. The customers on-board still pay.
The requirement needs to be real money paid out in the amount of the fare paid by the customer (cash is king), plus whatever "vouchers" or "credits" the airline wants to offer - starting at the base value of the fare paid, and extending to at least 10 times that value - with involuntary removal from a flight being subject to the maximum as a minimum.
I fly a LOT - 100K miles last year. I am sick of the airlines crapping on all of the passengers with their booking policies.
Here is the problem in a nutshell: They asked people to give up their seats AFTER the plane was boarded.
It’s a psychological thing. Once you are in your seat, you feel as though you are in YOUR seat and you want to get to your destination. But you don’t really “have” a seat until you are in it.
I’ve seen airlines do this sort of thing a LOT, but it is always before boarding begins. Nobody is being asked to vacate a seat. Rather, they are being asked to be refunded, with a bonus, for something they have purchased but not yet taken possession of.
The airline has every right to do what they did, but it is bad publicity when you do it the way they did it. In the end, they are the one hurt by this.
Now, if their normal MO is, in fact, to do it before boarding begins, maybe they should have bit the bullet on this one and not tried it after boarding, and tried to find another way to get the crew to their destination.
I’m sure that is a lesson they learned here.
An airline should NEVER ask a customer to vacate their seat, even if it is within the airline’s rights, unless it is a serious emergency. It’s seriously messed up. It treats people like cattle, even more than Southwest’s cattle call. Sure, passengers may be, technically, just cattle, but you make them actually feel like it at your own risk.
And once the airline insists you are to get off, and you refuse, force will be used. It is how the world works. Expect it. And don’t cry when it happens.
The airlines quit caring about their customers a long time ago. No meals, child sized seating, ugly wait staff, foul air, huge charges for any and every thing . . .
Two thoughts on this - the last and I do mean the last time I flew United, was ten years ago. (I don’t fly that much but still). I was flying back from a trip to Disneyland with my daughter and 6 year old granddaughter. I had both my soda and my granddaughter’s orange juice in my hands. My granddaughter and daughter were sound asleep, I was on the aisle with my granddaughter nestled on my right arm. My left arm still had staples from surgery two weeks earlier. The steward came around to get stuff as I we began to come to our destination. I put both on his tray and he started screaming at me (in a whisper lol). He said things that were in my opinion, threatening. He demanded that I take the soda can back because he would be coming around again with the recycling bag. I told him I would not. He about exploded. When we landed we texted my son in law who said that he couldn’t get to the gate because security was screening in passengers who were deplaning. I was sure I was going to get arrested. Not. Southwestern gives out chocolate cookies and sometimes the stewardesses sing.
Our son flies all the time and always flies Southwest when he can.
Another liberal/democrat politically correct nutcase. The coverage of this incident is a red herring to cover up real problems.
Southwest Airlines: “We beat the competition, not the passengers!”
They deliberately and intentionally lied. This was not an overbook situation.
“disruptive and belligerent” = if you don’t bend over and bare your a$$ and act like a compliant sheep, you’re disruptive and belligerent.
F*ck them.
The Chicago police needs to fire the ones who beat this man. Then they need to put some money aside for the lawsuits.