Posted on 12/21/2013 12:53:16 PM PST by kingattax
Cracker Barrel said it pulled some Duck Dynasty merchandise from its stores over concerns it might offend guests, a move that infuriated thousands of customers and confused many others.
"We removed selected products which we were concerned might offend some of our guests while we evaluate the situation," Cracker Barrel said in a statement posted on its Facebook page.
The full statement read:
Cracker Barrels mission is Pleasing People. We operate within the ideals of fairness, mutual respect and equal treatment of all people. These ideals are the core of our corporate culture. We continue to offer Duck Commander products in our stores. We removed selected products which we were concerned might offend some of our guests while we evaluate the situation. We continually evaluate the products we offer and will continue to do so.
Cracker Barrel's statement led to confusion among some customers who wondered if the restaurant was removing Duck Dynasty products owned by A&E or products owned by the Robertson family's Duck Commander business.
Cracker Barrel did not return phone calls seeking clarification or comment.
(Excerpt) Read more at foxnews.com ...
They removed Phil-related items regardless of them being DD or DC. I know this for a fact because I went to my local CB this morning and saw for myself and then talked to the manager who confirmed it.
I used to enjoy dining in the late 60s and early 70s at the very first location on I-40 and TN-109 in Lebanon. It was a nice, pleasant stop while heading through Tennessee. This onetime Christian company has lost its way and discarded God.
Thank you. I have been waiting for clarification on this before I said much. I don’t eat at CB anyway (I rarely dine out, I don’t trust outside food service/prep these days), but I like to be informed.
“They removed Phil-related items regardless of them being DD or DC. I know this for a fact because I went to my local CB this morning and saw for myself and then talked to the manager who confirmed it.”
The article was vague about it. You are probably correct.
I hope you told the manager that if they are so worried about offending people that you are offended. I hope you told him they have lost you as a customer.
in case anyone is interested :
Cracker Barrel Old Country Store
P.O. Box 787
Lebanon, Tennessee 37088-0787
(800) 333-9566
or email :
http://www.crackerbarrel.com/contact-us/
Good business decision: anger 98% of your customer base in order to placate 2%.
the “selected products” were those that carried an image of Phil Robertson.
Duck Dynasty/Duck Commander has nothing to do with it.
Then I shall NOT be eating at Cracker Barrel.
No skin off my nose.
AMEN F-15....SEEMS TO ME THIS IS GONNA BE A BANNER MONTH FOR CHIX FILET.....’JUST SAYIN..
Thanks for the link. The article was vague. The link was more informative.
Well, another meeting place to avoid. We, at least 4 times a year, gather in a group of about 40, to eat breakfast and then go on a car cruise. We’ll have to meet at Bob Evans from now on.
If what you say they say is correct, I’ll have to rethink my boycott of CB.
Please read post No. 14. Thanks.
“If what you say they say is correct, Ill have to rethink my boycott of CB.”
The article was vague. I might have reached the wrong conclusion. See post #23 for more information.
I don’t believe tha CB has clarified this. One story had them removing anything with Phil’s image. This would agree with their original statement about removing items that would offend people.
When they come around for your drink order just water and nothing else.
Say nothing after that to the employees except "we are still deciding." etc.
Be polite. Stay at least an hour. Thank your wait-people and leave them a small tip and then leave and still not say a word.
Lather-rinse-repeat.
Silence is powerful.
10 tables of 4 people taking up an hour in a restaurant with no sales will be noticed by that manager.
If it happens at 10 different locations it gets noticed by corporate.
Leaving a small tip for the wait-staff is a courtesy and not supporting CB Inc.
If it catches on and thousands start doing it without any verbal communication at all CB Inc has to respond.
If CB starts banning people wearing Camo make sure those cell phones with cameras are put to good use.
A silent protest will affect their bottom line and cause them all manner of public relations problems without being rude or breaking any laws.
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