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‘It’s a nightmare’: couriers mystified by the algorithms that control their jobs
The Guardian ^ | 01/22/2025 | Roert Boothe

Posted on 01/22/2025 11:43:19 AM PST by BenLurkin

This week gig workers, trade unions and human rights groups launched a campaign for greater openness from Uber Eats, Just Eat and Deliveroo about the logic underpinning opaque algorithms that determine what work they do and what they are paid.

The couriers wonder why someone who has only just logged on gets a gig while others waiting longer are overlooked. Why, when the restaurant is busy and crying out for couriers, does the app say there are none available?

(Excerpt) Read more at theguardian.com ...


TOPICS: Business/Economy; Computers/Internet
KEYWORDS: algorithms; couriers; gigeconomy

1 posted on 01/22/2025 11:43:19 AM PST by BenLurkin
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Dumb question:

Isn’t it all about ratings?

If a buyer seeks a delivery but specifies that only 5 star delivery guys will that return that there are no one available if there are no 5 stars available?


2 posted on 01/22/2025 11:44:46 AM PST by BenLurkin (The above is not a statement of fact. It is either opinion, or satire, or both.)
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To: BenLurkin

I didn’t read the whole story but I think this has something to do with DEI. Something very Big Brother about it.


3 posted on 01/22/2025 11:47:24 AM PST by laplata (They want each crisis to take the greatest toll possiWe neve hear of gambling paying off $billioble.)
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To: BenLurkin
Isn't it all about ratings?

No.

It is all about programming.

And who got the biggest bribe.

4 posted on 01/22/2025 11:47:44 AM PST by Harmless Teddy Bear ( Not my circus. Not my monkeys. But I can pick out the clowns at 100 yards.)
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To: BenLurkin

Prediction: AI will be the best scapegoat ever.

If you don’t get your package on time, it’s the AI’s fault. Didn’t make your numbers this quarter, I was following the AI’s plan.

Better than the dog ate my homework.


5 posted on 01/22/2025 11:48:35 AM PST by MMusson ( )
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To: MMusson

>>If you don’t get your package on time, it’s the AI’s fault. Didn’t make your numbers this quarter, I was following the AI’s plan.

To err is human. To blame it on a computer is even more so.


6 posted on 01/22/2025 11:51:56 AM PST by vikingd00d (chown -R us ~you/base)
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To: BenLurkin

“The couriers wonder why someone who has only just logged on gets a gig while others waiting longer are overlooked.”

Because they’re trying to make sure the NEW couriers stick it out. If they signed up and didn’t get any work for 2 nights, they’d quit.

“Why, when the restaurant is busy and crying out for couriers, does the app say there are none available?”

On THIS one I’m more skeptical. I believe it’s probably something to do with what is in essence kickbacks. When a restaurant signs up, they agree to pay a certain amount back to the company. Say a burger costs $8 in the restaurant, the delivery company marks it up to $10, AND! They pay the restaurant MAYBE $7.

I’m not sure if that’s negotiated, but I can see how a restaurant that fought to pay LESS could be looked over. To try to impress upon them that they have to pay more.


7 posted on 01/22/2025 1:04:28 PM PST by FrankRizzo890
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To: MMusson

I was expecting a package from FedEx this week. It was a box of tools I had been using while on a work trip that I had shipped home. They were in a plastic bin that was securely locked closed.

When it didn’t arrive as scheduled, I filed a claim with FedEx.

Last night it showed up in a completely different plastic bin. They must have destroyed the bin I had it packed in. They did a great job repacking the tools into a new, far stronger and more expensive bin.

To say I’m impressed in an understatement.

No scapegoating AI here. Instead, I’m commending the human element.


8 posted on 01/22/2025 1:14:51 PM PST by cyclotic (Don’t be part of the problem. Be the entire problem)
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To: cyclotic

So nice to hear some good news.


9 posted on 01/22/2025 1:36:50 PM PST by Silentgypsy (In my defense, I was left unsupervised.)
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