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Boy writes letter to LEGO after losing minifigure, gets awesome response
Yahoo! ^ | January 8, 2013 | Mike Krumboltz

Posted on 01/09/2013 7:52:58 AM PST by Altariel

Seven-year-old Luka Apps spent his Christmas money on the LEGO Ninjago Ultra Sonic Raider set. A sound investment, if you ask us. But the thing about LEGOs -- those small pieces are easy to lose. They don't call 'em minifigures for nothing.

Against his father's recommendation, young Luka took his newly procured Jay ZX shopping. And then, wouldn't you know it, the figure went missing, never to be seen again.

Luka, not one to admit defeat, decided to write a letter to the good people at LEGO seeking a replacement.

(Excerpt) Read more at games.yahoo.com ...


TOPICS: Business/Economy; Society
KEYWORDS: customerservice; lego; legos; ninjago
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1 posted on 01/09/2013 7:53:11 AM PST by Altariel
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To: Altariel

“And that, ladies and gentlemen, is how companies score lifelong customers.”

Hear. Hear.


2 posted on 01/09/2013 8:00:23 AM PST by MestaMachine (Sometimes the smartest man in the room is standing in the midst of imbeciles.)
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To: Altariel

That is just so sweet.


3 posted on 01/09/2013 8:13:27 AM PST by llmc1 ( Go Chargers)
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To: Altariel

My 10 y.o. son the Lego addict would love this story. I just wish I had money for every one of those darn things I have stepped on with bare feet, picked up before vacuuming, or rescued from the youngest child’s mouth. I’d take myself to somewhere Legos don’t exist for a vacation ;)


4 posted on 01/09/2013 8:19:22 AM PST by Hoosier Catholic Momma (How long till my Arkansas drawl fades into the twang of southeast Ohio?)
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To: Altariel

Legos = best. Toy. EVER.

1. They rarely break. If the thing you *built* breaks, you just put it back together - and that’s half the fun.

2. They can be any toy you want them to be. Bored with your spaceship? Combine pieces and parts to build something else!

3. They inspire complex, engineering thought patterns and hone spatial relation skills.

4. Many sets *appreciate* in value. Especially Star Wars sets. The UCS Millennium Falcon sold for $500 retail a couple of years ago. You can now sell it on ebay for $2000.


5 posted on 01/09/2013 8:32:15 AM PST by bolobaby
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To: Altariel

This is so heartwarming that the boy is being taught “entitlement” mentality at this age. A bonus is the no bad consequences for bad choices. We have ourselves a Democrat in the making.


6 posted on 01/09/2013 8:33:50 AM PST by BipolarBob (Happy Hunger Games! May the odds be ever in your favor.)
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To: BipolarBob

LOL. I thought the same thing. This story is actually a horrible story. The kid took his toy to the store and lost it. Now he wants another one for free. He’s a cute, blond-haired, blue-eyed kid and so everyone says, “isn’t he cute, let’s give him another toy.” It teaches him that there are no consequences to his carelessness. In the long run, he would have been better off doing extra chores to earn money for a new toy.


7 posted on 01/09/2013 8:37:32 AM PST by Opinionated Blowhard ("When the people find they can vote themselves money, that will herald the end of the republic.")
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To: BipolarBob
"Daddy said to send you a email to see if you will send me another one." [emphasis added]

You don't know what the hell you are talking about.

8 posted on 01/09/2013 8:38:11 AM PST by 1rudeboy
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To: Altariel

Years ago, when I had no money and no debts, I bought a set of diaper pins for my first child (now 53). These were the pins that had little plastic ducks and rabbits for their “heads”. Much to my horror, the plastic heads on a couple of them split, allowing the wire of the pin to protrude, thus endangering my baby. I went to the store to buy a new set and found that the card now contained 3 pins, instead of 4.

I was angry and I wrote a letter of complaint and sent it off to the company, complainng about the quality of the product and the price increase (less product for the same price.) This must have been in 1960.

Much to my surprise, I received a letter of apology and explanation. It seems that their manufacturing plant had suffered a fire that interrupted their process and some of their plastic was contaminated with water which made it brittle. They enclosed multiple cards of their diaper pins for me. I never bought another diaper pin for 4 children!

I don’t remember the name of the company, but it hardly matters. Nobody uses diaper pins any more.


9 posted on 01/09/2013 8:40:03 AM PST by afraidfortherepublic
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To: Opinionated Blowhard
Seems to me that the kid is learning the law of contract.

Daddy said to send you a email to see if you will send me another one.
Offer.

Sensei Wu also told me it was okay....
Acceptance.

I promise I won't take him to the shop again if you can.
I am also going to send....
Consideration.

10 posted on 01/09/2013 8:43:24 AM PST by 1rudeboy
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To: bolobaby

My kids love LEGOs, but I do find them on the expensive side for small pieces of plastic.


11 posted on 01/09/2013 8:43:32 AM PST by jaydubya2
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To: 1rudeboy; BipolarBob

Ya gotta love FR. There is an infinite supply of pessimism, anger, and dejection, and any potential downside to a nice story will be unearthed, come hell or high water.


12 posted on 01/09/2013 8:45:16 AM PST by Future Snake Eater (CrossFit.com)
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To: Opinionated Blowhard
He’s a cute, blond-haired, blue-eyed kid and so everyone says, “isn’t he cute, let’s give him another toy.”

So the Lego CSR knew what the kid looked like?

13 posted on 01/09/2013 8:48:12 AM PST by Future Snake Eater (CrossFit.com)
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To: BipolarBob

My first thought was that his father should have encouraged the boy to offer to pay for a replacement since he lost it instead of flat out asking for a free one. It may seem like it is splitting hairs but it is in these small lessons we learn a bigger principle.


14 posted on 01/09/2013 8:48:33 AM PST by happyhomemaker (Rejoice in hope, be patient in tribulation, be constant in prayer. Rom 12:12)
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To: bolobaby

5. Pieces from any set of Legos ever made will fit together flawlessly. Pretty impressive manufacturing and quality control, if you ask me.


15 posted on 01/09/2013 8:48:43 AM PST by Conscience of a Conservative
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To: bolobaby

5. Pieces from any set of Legos ever made will fit together flawlessly. Pretty impressive manufacturing and quality control, if you ask me.


16 posted on 01/09/2013 8:48:56 AM PST by Conscience of a Conservative
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To: BipolarBob

The boy *requested* a replacement, he didn’t *demand* one.


17 posted on 01/09/2013 8:48:56 AM PST by Altariel ("Curse your sudden but inevitable betrayal!")
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To: Future Snake Eater
Anyone can calculate FR pessimism:

18 posted on 01/09/2013 8:49:52 AM PST by 1rudeboy
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To: BipolarBob

I don’t know about that. He did not “demand” his piece. And he did not say “Lego owes it to me”, like the voters in the last election did.


19 posted on 01/09/2013 8:53:38 AM PST by drinktheobamakoolaid (Don't blame me, I voted for Romney!!!!!!!!)
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To: Future Snake Eater

Actually that is why I enjoy FR LOL!!


20 posted on 01/09/2013 8:54:07 AM PST by happyhomemaker (Rejoice in hope, be patient in tribulation, be constant in prayer. Rom 12:12)
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