Posted on 11/24/2009 9:03:53 PM PST by SunkenCiv
A number of complaints are swirling around the Internet today about issues with Apple's new Core i7-based iMacs -- among them, reports of units showing up dead on arrival or even with cracked screens.
New iMac users are reporting that their unit chimes as it should when the power button is pressed, but the display is blank and nothing else happens. Adding insult to injury, these customers are discovering that after returning their dead units, they face a lengthy wait of up to two weeks for a replacement.
Apple's discussion support forum is filling up with such complaints according to AppleInsider, and tech blog Engadget also received a quad-core unit that failed to boot straight out of the box.
The Core i7 iMac is the new top-of-the-line desktop Mac, a 2.8GHz Intel Core i7 860 processor available only as a $200 build-to-order option on the new 27" model. As such, it's an online-only item that can't be purchased in retail stores, making any returns or exchanges particularly thorny.
In addition to the DOA boxes, scattered reports claim that there are cracks in the new iMac display, in the bottom left-hand corner. Those customers are reporting that the units arrived in such condition right out of the box, and are pointing the finger at Apple for having a flaw in their package design.
"There's no apparent damage to the styrofoam or box so it looks like that's a weak spot in the screen and how they are being packed in the boxes," user 'scopro' reports via AppleInsider. "Hopefully Apple will improve their packaging for these larger iMacs as it may take until December 7 for my replacement to arrive."
(Excerpt) Read more at maclife.com ...
;’) They can find people who will do it for free, just by visiting FR. ;’) Not sayin’ the ad would be worth anything of course...
This has happened to 2 Win7 computers I had trial versions on AFTER the production version was released... coincidence? They both worked great until about 3 weeks ago.
99% likely this is a display cable issue. A mac should light the display almost immediately from power on.
It really sounds like to me they don’t have them properly packed for shipping. Cracked screens and disconnected display cables means the units took a real jostling in shipping.
Oh oh. Not good news for new Mac owners. My main computer is a 2007 MacBook that arrived with a crack on the surface. No big deal. After two years of daily use and spilled coffee cups the MacBook still works as good as new.
Oh oh. Not good news for new Mac owners. My main computer is a 2007 MacBook that arrived with a crack on the surface. No big deal. After two years of daily use and spilled coffee cups the MacBook still works as good as new.
I was THIS close to switiching to Apple this time around , but as soon as the new ( non-i7models ) iMacs were released a variety of problems ( inc. QC issues ) were reported on various Mac fan sites so I decided to stick with Windows ( ordered an all-in-one HP Touchsmart 300 ). Now this report comes out !
BTW ..I’m in Japan , and HP makes their computers for Japan IN Japan . Sony and Toshiba too I believe .
LOL !
If you want on or off the Mac Ping List, Freepmail me.
http://discussions.apple.com/thread.jspa?threadID=2235367&start=0&tstart=0
http://www.engadget.com/2009/11/24/core-i7-imacs-showing-up-doa-including-ours/
http://www.dailytech.com/article.aspx?newsid=16932
http://gizmodo.com/5411547/some-core-i7-imacs-showing-up-dead
Screen flickering (40 pages)
http://discussions.apple.com/thread.jspa?threadID=2212682&start=0&tstart=0
Thank you Cabojoe... Often new models have problems that need to be ironed out. But the cracked screen issue seems to be anecdotal so far and may not be widespread. The flickering... that may be more serious and require a software fix.... or it could be a batch of bad parts.
Ouch!
Maybe someone in the packaging department was having a bad day. Since they are all broken on the same side, could have been just one bad step in the packaging line.
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