This has happened to 2 Win7 computers I had trial versions on AFTER the production version was released... coincidence? They both worked great until about 3 weeks ago.
Oh oh. Not good news for new Mac owners. My main computer is a 2007 MacBook that arrived with a crack on the surface. No big deal. After two years of daily use and spilled coffee cups the MacBook still works as good as new.
Oh oh. Not good news for new Mac owners. My main computer is a 2007 MacBook that arrived with a crack on the surface. No big deal. After two years of daily use and spilled coffee cups the MacBook still works as good as new.
If you want on or off the Mac Ping List, Freepmail me.
Really. Factory workers blew smoke on the little darlings and cracked the screens./s/
My. We really do live in a cushy age when ink is spilled describing the horror, the agony of having to wait two weeks for a custom built computer to be exchanged, free of charge.
Every manufacturer has a DOA rate. The problem is keeping that rate very low. I remember Gateway had a pretty high DOA rate when we ordered. Apple had better clamp down on their quality control, because they don’t want to be known for a high DOA rate.
Even though Apple costs four times as much, it’s still assembled in China. A lot of things can happen to delicate screens when being shipped, apparently.
Reminds me of a friend whose 2,000 lbs of USAF "hold baggage" arrived back in the States -- totally destroyed. The longshoremen in Japan dropped the crate in Tokyo Bay, fished it out, put it on the ship -- and never told anyone. You should see a big 3-motor tape deck that has crossed the Pacific while full of polluted seawater...
Apple's return policy is fairly simple. Call the warranty/AppleCare # and the instructions can be as simple as take it down to a nearby Apple Store where a tech will test it, confirm DOA, and a new one will be shipped directly to you. Or, a shipping label will be overnighted to you, you slap it on the DOA one, ship it back, wait for them to confirm DOA, they turn around and ship you a new one.
Having helped friends deal with Build to Order PC's by other manufacturers, Apple's process is infinitely easier and so much faster. The only time I've ever had an Apple customer complain about the process was when his BTO Power Mac died of a logic board failure after 2 months. We had it repaired in two days (overnight parts to Hawaii), and he complained that he wanted a brand new one, which we had to tell him wasn't possible since it wasn't a DOA and that he'd had it and used it for 2 months prior to the failure, and while unfortunate, it was covered and repaired under warranty.
I suspect he was one of those "guys" who always has to have his way because after that things just "broke" on his computer (software issues and some hardware issues) that I think he caused cleverly, and after he crossed a certain threshold where Apple defines the machine as a "lemon", Apple authorized us to take back the "lemon" and give him a new one, and a replacement for our inventory item was shipped out to us the next day.
Long story short, Apple's return policies are the most lenient of any computer manufacturer I've ever dealt with. The PC manufacturers often require that you ship it to their depot, wait two weeks, and more often than not they ship it back with the diagnosis "couldn't duplicate problem". Can you say "arggh!"?
