Posted on 06/13/2018 2:45:54 PM PDT by cvolkay
I am currently suing Jeff Bezos and Amazon. because they really do have, without a doubt, the worst customer service on all known planets. A culture of lying among a confederacy of dunces.
I made the mistake of buying 6-100 dollar amazon gift cards to give out as presents. alas they were stolen out of my car. So I quickly contacted Amazon so the could cancel the gift cards so the thieves wouldn't have time to use them.
What did I get from Amazon's customer service? It was like we were all back in the cold war and I was trying to get information out of Russian agents. Did they help? No. I was treated like the enemy.
They said they'd fix the problem but thwey'd need to see my receipts. Reasonable. So I sent them the receipts. I sent them by email at least 4 times, I faxed them, I ven snail mailed thwem. Nothing. They claimed they never got them. (But I have the receipts of all of these incidentws showing theat they indeed did go through.) I tried to explain to them that time was of the essence but I don't know if they know wat that meant.
So after blatant foot-dragging? incompetence? about a week passed. Then they said they finally got them but would need the 16 digits on the card. That sounded reasonable as well. But this was another lie. The 16 digit card numbers were right there on the receipts right under the bar code. They didn't know that?
Then they suggested I go to the CVS store that sold them to me and try to get them to do something. But th is is utter nonsense. CVS only sells them they don't cancel them. Simply ridiculous.
So let's review Jeff Bezos' crown jewel Amazon,lies about receiving the cards (they were sent at least six times) then they say they don't have the numbers (which are printed right there on the receipts. Then trying to shirk any involvement they send me on a wild goose chase to the store where I bought them.
All you get from this customer service is a lies, ineptitude. They give you platitudes, Like "we snowshoe you feel and we want to help.. It was like they were reading their response from cards in front of them. Total airheads, children.
I have never seen a business so inherently empty-headed and untruthful.
Actually there really isn't any customer service here. They just hire airheads to spout platitudes off of pre-written cards. These are my experiences and opinions, what are yours?
Amazon and Jeff Bezos; utter disgraces to the business world. Pass it on. Maybe it will go viral.
Sucks for you. I have found the service at Amazon to be the best anywhere.
Just today I did a live chat about an item I returned and had not gotten a refund on. It was my fault. I sent two separate items back in the same box. I knew I shouldn’t have done that. But Sampath took care of everything.
I acknowledge the problem of losing $600 of Amazon gift cars and the problem of Amazon not refunding the gift cards.
Yes, Amazon is a corrupt company that steals daily from Americans.
Yes, you can drop it and learn a $600 lesson: never leave valuables in cars overnight. It cost me over $1000 to learn that lesson when I got my bike stolen.
Saw an article recently about Amazon cracking down on people who are ripping them off by toying with the return process, and that people who frequently return things were on thier radar. Maybe your run the gauntlet experience is related to that? Bad timing to try and recoup money from gift cards? Hope you get some resolution soon.
So far I have had no problems with Amazon.
Gift Cards must be obtained from Amazon or an authorized third party, and you are responsible for safeguarding your Amazon.com Balance or Gift Card from unauthorized use. We are not responsible if any Gift Card is lost, stolen, or destroyed, or if your Amazon.com Balance or any Gift Card is used without your permission.
https://www.amazon.com/gp/help/customer/display.html?nodeId=3122091
Would the theft possibly be covered by your automobile insurance policy?
They emailed me the Live Chat.
_______________________________________________________________
Hello,
Here’s a copy of the chat transcript you requested:
Initial Question: Suncloud Councilman Polarized Sunglasses, Matte Camo Frame
I returned this item along with Bnus italy made classic sunglasses for men women corning real glass lens w. polarized option (Frame: Jungly/Lens: Brown B15, Polarized)
I sent both items back in the same box. I enclosed the return printouts for both items in that box. However only one item (BNUS) has been processed, but not the Suncloud. Can you find out if you have the Suncloud item and will you start that refund?
08:27 AM PDT Sampath(Amazon): Hello, my name is Sampath. I’m here to help you today.
I’m sorry for the inconvenience you’ve experienced in this case. Not to worry, I’ll surely check and sort this out for you.
08:28 AM PDT Sampath: May I’ve the order number to check that for you?
08:28 AM PDT ME: Order # 113-4646595-4297057
08:28 AM PDT Sampath: Thank you.
I’m checking the order for you, I’ll do my best to help you.
08:30 AM PDT Sampath: As you’ve send two items in the same box the returns center have processed refund for one that was sticked on the box.
In this case, for future returns we request you to send the items separately to avoid such issues if there are multiple labels and items to return.
Would you prefer the refund to your gift card balance or to your original payment method(card)?
08:31 AM PDT ME: Original payment method. I’m sorry I sent both at one time. I wondered if that might be a problem. I apologize.
08:32 AM PDT Sampath: Thanks for understanding.
Please be sure to return in separate boxes in future.
Done. refund initiated.
I’ve requested the refunds and they will show in your original payment method with in 3 to 5 business days.
Can I be of any other help?
08:32 AM PDT ME: Thank you. You’ve been very helpful. This is all I need for today!
08:32 AM PDT Sampath: You’re welcome.
Thanks for being Prime member
Thank you for contacting Amazon. We hope to see you again. Have a great rest of your day. Please click “End Chat” to close this window.
Thank you.
Amazon.com
As Responsibility2nd writes, and I agree 100%, “Sucks for you. I have found the service at Amazon to be the best anywhere.”
Spoken like a true Obama akolyte.
If you don't like Amazon, don't buy anything from them. As for myself, they tell me I'm a 20 year customer. I'm mostly a book buyer (a big book buyer!) and they sell books for about a third less than the stores around me. Not only that, but they deliver what I want to my door. How this amounts to stealing from me, I cannot comprehend.
ML/NJ
How about the other items that were stolen from your car?
Did the venders who sold you those items replace them?
Sometimes people escalate their own problems. Who purchases 6 $100 cards?
Who writes a sloppy grade school rantity like this?
Sometimes our own actions and emotions get the better of us. And instead of handling things in an adult fashion, we blow up.
And post a thread like this.
“I tried to explain to them that time was of the essence but I don’t know if they know wat that meant. “
—
Probably not.
About 15 years ago I had a Microsoft problem-—call after call after call.
I finally said to a rep,”Am I going to have to call Redmond,Washington about this?”
He replied,”Maam,I don’t even know who he is”.
(Sigh!)
.
If your car had been stolen, would you call the car company and demand that they replace the car?
Sad but true.
Are you logged in?
On amazon they have a (have amazon call your phone) button in the customer service section.
I pushed the button and 3 seconds later my phone rang.
The prob was when we scratched off the coating on the back of the gift card the numbers underneath came off with the coating.
Problem was resolved within 5 minutes.
Would you ask your bank for a refund if you’d gotten $100 bills from them to give as gifts and had the cash stolen out of your car?
Why should Amazon risk bearing the loss of your negligence?
Nor have i in over 15 years and close to 100000 in purchases, in fact i will pay nore because of their customer service
I had a similar problem with a software company years ago. They only shipped a partial order and then CS tried to deny the remainder of my order.
After weekly calls to CS (I kept notes of names of agents, dates, etc.) and getting no results, I demanded to speak to a supervisor. She rudely informed me there we no error in my order, yada yada yada. I demanded to know who HER supervisor was and wanted to speak to that person. She said she had no supervisor and was the final word and hung up on me.
My next call was to Corporate HQ. I spoke to the VP in charge of the CS Department. [They were located in separate cities.] I politely explained that I had been trying for months to get a resolution to my order problem. I listed dates and CS agents and that some agents said they were shipping the remainder of my order — but I never received anything.
The VP asked me to give him time to invesigate and find out what the problem was. About an hour later, his secretary called me and told me the problem had been resolved and my shorted software was definitely being shipped out that day. [I received it a few days later.]
I did chuckle as the CS Supervisor apparently found out she did have a boss and he was not happy to get a call from a dissatisfied client/customer.
==
After reasonable periods of time, move up with chain of authority — even if you end up having to call Corporate. Be nice, write down names and dates and promises, etc.
There was someone who received boxes of rocks several times instead of a $6,000 camera.
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