Posted on 12/08/2016 5:19:17 PM PST by 2ndDivisionVet
When Philippines President Rodrigo Duterte, the man dubbed "Trump of the East", told U.S. businesses to pack their bags if they didn't like his anti-American rhetoric, the huge and growing outsourcing industry got a little nervous.
It's now the real Donald Trump who has businesses worried here, after the U.S. president-elect vowed to bring offshored jobs home from places such as the Philippines, a big provider of back-office services for corporate America.
The Southeast Asian country accounts for 12.6 percent of the global market for business-process outsourcing (BPO), which has been growing 10 percent a year for the past decade, according to the IT & Business Process Association of the Philippines (IBPAP).
The industry body predicts the BPO industry could be adding 100,000 jobs annually with earning revenues of $38.9 billion by 2022, although global outsourcing consultants believe that could even reach $48 billion within four years.
Three-quarters of the $23 billion sector services U.S. firms....
(Excerpt) Read more at reuters.com ...
Less than 10% of the time I call a customer support line, I end up with someone overseas with a thick accent and the predictable inability solve my problem or render good customer service. Boy do we need ‘Mericans to have those jobs back.
A few years back, I was having trouble authenticating Microsoft Windows Vista on my wife’s desktop computer, even though I had the original CD and the original Key numbers from the package. I must have called Microsoft half a dozen times for help. It was Technical support groups in USA. They could not solve my problem. Finally they transferred my phone call to some hot-shot in India, who asked my permission to remotely control my computer, and installed a new working copy of Windows Vista on my computer and gave me the new Key numbers to authentic. It has been working great after several years on my wife’s computer.
Back a few years ago I caught a nasty virus that my Norton couldn’t shake. I call customer support for Norton and I get this guy that speaks real good English. I ask him where he’s from and he tells me the Philippines but that he used to live in Texas for several years. At the time I had lived in Texas for over 30 years so it was a pleasure to work with him. He still retained his Texas accent after moving back home.
Me. I did surveys for Arbitron Radio Ratings and Customer Satisfaction Surveys for GM.
I have, and it sucks.
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