A few years back, I was having trouble authenticating Microsoft Windows Vista on my wife’s desktop computer, even though I had the original CD and the original Key numbers from the package. I must have called Microsoft half a dozen times for help. It was Technical support groups in USA. They could not solve my problem. Finally they transferred my phone call to some hot-shot in India, who asked my permission to remotely control my computer, and installed a new working copy of Windows Vista on my computer and gave me the new Key numbers to authentic. It has been working great after several years on my wife’s computer.
Back a few years ago I caught a nasty virus that my Norton couldn’t shake. I call customer support for Norton and I get this guy that speaks real good English. I ask him where he’s from and he tells me the Philippines but that he used to live in Texas for several years. At the time I had lived in Texas for over 30 years so it was a pleasure to work with him. He still retained his Texas accent after moving back home.