In 2019 when my dad died my sister, his executor, was told by USAA he had no money coming, he didn't use any USAA banking. I told her BS, there are subscriber funds. USAA would not acknowledge anything to either of us. They said she needed a new power of attorney to get information. I finally get hold of a manager that said the will designating her the executor was required. Provided that and they finally talked to her and acknowledged he had over $5K in the subscriber account, took over a month to get it.
Saw something this morning that USAA is canceling J6er’s accounts.
USAA had a major facility in Colorado Springs. It was known years ago to be a diversity-hiring mess.
United States Automobile Association?
We were buying auto and home insurance from them.
We had $200 withdrawn from our acct 10 years ago - it wasn’t our main acct ans we never had more than. $600 or so in there. We still have it but haven’t had any more trouble with it.
I’m a 46 year member of USAA and have been profoundly disappointed in the direction the leadership has taken. They haven’t had a military background leader since Bob Davis, Who started the slippery slope by replacing many of the retired military employees with civilians and bean counters. We’ve had good member service, but I have heard many who have not. I am at probate attorney in San Antonio and have had lots of trouble with USAA requiring unnecessary paperwork in order to even speak to an executor or heirs.
Colonel, USAF JAGC (Ret)
I was a USAA member since 1998.
I left them about three years ago for state farm, and Im glad I did it.
They went from great to crap...and really started to pick up speed to the crap department around 2010.
I think what made them great initially is because the pool of customers were basically military members and retirees...which usually means a pool of responsible AND honest people...usually.
But when they really startyed to open it up to everybody who can in some shapre or form associate themselves with a service member...they opened the customer base up to a much larger, much less responbile, and much less honest pool of people..which drove premiums up for everyone.
At least thats my take on what happened to this once great company.
Is this USAA administrative services?
“Three of the defendants worked for a call center that provided customer service for USAA and helped the rest of the group to access customers’ banking details to create counterfeit checks, reports Dayton Daily News.”
This is a common issue with big banks. Their call centers are often outsourced, and some of these centers are located overseas. Unfortunately, workers at these outsourced centers sometimes sell customer information to hacking or scammer groups.
I don’t have a bank account with USAA, but I do have auto insurance with them. A scammer once called me, using my USAA ID number, claiming they detected fraud on my non-existent checking account. When I informed them that I don’t bank with USAA, they immediately hung up. How did they get my USAA account information? I believe the outsourced centers may be responsible for hacking USAA’s databases.
A few years ago I wanted to close all of my accounts after USAA stopped employing humans to answer the phone and refused to help with an obviously fraudulent charge. I transferred all of my money to a new bank and to this day I still get statements showing zero balances. They used to be wonderful, but now are just another faceless financial giant.
I just use USAA for banking and insurance, for 20 years, mostly all good, never any issue except their stupid driving app for insurance discount, still need to follow-up on that. Had Navy Federal account as well, but that was in past, had issues with them.
A coworker of mine was affected by this. She received all sorts of MFA codes on her phone when neither her nor her husband were attempting to access the account. Then the “USAA Support” calls started.
Fortunately, she immediately called USAA directly and moved all her funds to another bank. She’s since closed her USAA account.
Rampant fraud, unfortunately, is now a permanent part of the consumer banking landscape.
The people in the article didn’t check their accounts on a regular basis. Those large deposits and withdrawals would’ve put up big flags if they had been paying attention, and the problem would likely have been kabooshed early on.
Many banks already offer services that include alerts for certain types of transactions. Customers have to be a lot more proactive nowadays.
Power of attorney does die with the death, and no on except an authorized representative of the estate can get anywhere near a deceased’s records. So they were playing by the rules. But denying the mere existence of any account in the beginning is strange, for sure.
Had been a member of USAA many years ago. Called them for quotes for Home and Auto. USAA was 3-4 times higher than State Farm.
Why did it take a news outfit to get the bank to credibly investigate the theft and make their customers whole? Shouldn't the bank have acted more responsibly on their own to their long-time customers with high balances?
-PJ
I’ve been a member since 1984. Absolutely going downhill in a hurry.
Anyone got a line on an alternative?
RLTW