I’m a 46 year member of USAA and have been profoundly disappointed in the direction the leadership has taken. They haven’t had a military background leader since Bob Davis, Who started the slippery slope by replacing many of the retired military employees with civilians and bean counters. We’ve had good member service, but I have heard many who have not. I am at probate attorney in San Antonio and have had lots of trouble with USAA requiring unnecessary paperwork in order to even speak to an executor or heirs.
Colonel, USAF JAGC (Ret)
Please see my question in 8
USAA was great when they limited membership to officers and NCOs. Still very good when it was restricted to military and immediate family.
Now? If someone in your family fought in the Civil War, USAA would find a way to make you a member. After 40+ year I still use them as a bank and have my car insurance with them, but most of my money is in other banks or investments. They haven’t been anything special for a long time.