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My Daughter Had 2K Drained From Her Debit Account and she reported it within 12 hours. According to EFT Rules She Should Only Be Liable For $50. Key Bank is Not Paying. WHAT NEXT?? HELP!!!
07.16.2020 | chickensoup

Posted on 07/16/2020 2:03:14 PM PDT by Chickensoup

My daughter had her bank account hacked to the tune of 2K. The bank is giving her a run around. What can we do??


TOPICS: Business/Economy; Computers/Internet
KEYWORDS: bank; debit; stupidadvice; theft
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To: Roman_War_Criminal

From what I am reading I am beginning to think Credit Unions do business different to banks. My Credit Union can be a pain in the butt sometimes, but we have never had an issue using our Debit cards. It is not required, but they ask us to notify them if we are going out of state for vacation. We notify them when we are out of country or they will lock the card immediately for overseas purchases, They have locked my card a number of times flagging it for suspicious activity and the one time I was ripped off, they refunded me instantly. Same with my daughter when she was in college. I get irritated with them sometimes, but they are looking pretty good compared to what I am reading. I have not owned a credit card in over twenty years.


81 posted on 07/16/2020 3:23:10 PM PDT by OldGoatCPO (No Caitiff Choir of Angles will sing for me)
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To: dhs12345

Just the last four numbers. ‘Teller insisted I had no record of an account there.


82 posted on 07/16/2020 3:25:57 PM PDT by Does so (Neo-Venezuelans = Democrats = Rioters = Looters)
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To: Chickensoup

If the bank is giving her the run around the best place to go is the Consumer Financial Protection Bureau and file a complaint: https://www.consumerfinance.gov/complaint/ This should get you a response from the bank.

The question is what exactly happened and you aren’t giving enough information. There are a lot of check scams going around these days, if she fell victim to one of them the bank isn’t going to do anything for her.


83 posted on 07/16/2020 3:26:43 PM PDT by PA2SK
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To: Chickensoup

Contact the banking regulator in your state.


84 posted on 07/16/2020 3:27:59 PM PDT by Renkluaf
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To: Roman_War_Criminal

My credit union wants a phone in authorization for any debit or PayPal withdrawal over a certain amount.

They’ve called me to ok some purchases from time to time.

I do routine checks on balances a lot more these days. A co-irker had kids college account drained a while back. Wells Fargo.

He got it resolved, reimbursed and then went to another bank.


85 posted on 07/16/2020 3:29:35 PM PDT by wally_bert (Transmission tone, Selma.)
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To: Chickensoup

Same thing happened to my son. His Citibank checking account suddenly got hacked and wiped out. Luckily the bank did replace the money. Something is going on.


86 posted on 07/16/2020 3:37:41 PM PDT by carikadon (Don't mess with Texas)
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To: Responsibility2nd

We could tell who a customer talked to by who accessed their account. This was 20 years ago. I used to run call centers for a large bank.

This story is so squirrelly—he says debit card, but then he talks about moving money. It sounds more like someone got ahold of her online account and PIN.

Based on that version of her story, the liability is on the customer (not protecting her pin) and would be a case for the police. Fraudulent use of a debit card through the VISA system is covered through the system, and the bank.

I know it sounds like an excuse, but we need a lot more detail. Plus, if he daughter is over 18...no one is going to give him any information.


87 posted on 07/16/2020 3:43:16 PM PDT by Vermont Lt
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To: carriage_hill

FDIC has nothing, nada, zilch to do with fraud on debit cards.


88 posted on 07/16/2020 3:44:34 PM PDT by Vermont Lt
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To: Chickensoup

That is a checking account, or other deposit account. I think you are getting your terms mixed up. And, it makes a huge difference in terms of liability.


89 posted on 07/16/2020 3:46:19 PM PDT by Vermont Lt
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To: ImJustAnotherOkie

Yes credit cards are great for the consumer. Debits not so much.


90 posted on 07/16/2020 4:00:54 PM PDT by yldstrk (Bingo! We have a winner!)
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To: Chickensoup

Does she have an actual traditional bank account or was the money taken from something like American Express BlueBird account?

What are the terms of her account agreement?

Have her contact your state’s consumer protection division.


91 posted on 07/16/2020 4:04:51 PM PDT by lastchance (Credo.)
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To: Chickensoup

Are you sure she is being fully truthful? Is it possible she was scammed and does not want to admit she was taken?


92 posted on 07/16/2020 4:06:29 PM PDT by lastchance (Credo.)
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To: OldGoatCPO

Credit Unions are far better than any big bank.
I will never leave my little CU for another bank again.


93 posted on 07/16/2020 4:09:50 PM PDT by Roman_War_Criminal (Like Enoch, Noah, & Lot, the True Church will soon be removed & then destruction comes forth.)
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To: Chickensoup
The bank is giving her a run around. What can we do??

You don't say how much of a run around they are giving her........I suspect just the normal crap.

Keep pressuring them, they'll reimburse her..........

94 posted on 07/16/2020 4:10:01 PM PDT by Hot Tabasco
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To: Chickensoup

Keybank may be headquartered in Cleveland by they are not a regional bank. It has branches through the U.S.


95 posted on 07/16/2020 4:10:55 PM PDT by lastchance (Credo.)
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To: wally_bert

I have the same scenario with my credit union as well.
If it looks fishy, they’ll call me to verify.


96 posted on 07/16/2020 4:11:45 PM PDT by Roman_War_Criminal (Like Enoch, Noah, & Lot, the True Church will soon be removed & then destruction comes forth.)
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To: Vermont Lt

Debit cards are checking accounts, which are FDIC insured. Read the “What’s Covered or Not”:

https://www.thebalance.com/fdic-insurance-315761


97 posted on 07/16/2020 4:13:59 PM PDT by Carriage Hill (A society grows great when old men plant trees, in whose shade they know they will never sit.)
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To: Vermont Lt

Read the section under “Federal Law”:

https://www.thebalance.com/banking-fraud-protection-315828


98 posted on 07/16/2020 4:18:02 PM PDT by Carriage Hill (A society grows great when old men plant trees, in whose shade they know they will never sit.)
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To: Chickensoup

https://www.thebalance.com/banking-fraud-protection-315828


99 posted on 07/16/2020 4:20:09 PM PDT by Carriage Hill (A society grows great when old men plant trees, in whose shade they know they will never sit.)
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To: Does so

Wow.


100 posted on 07/16/2020 4:24:28 PM PDT by dhs12345
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