Posted on 07/16/2020 2:03:14 PM PDT by Chickensoup
My daughter had her bank account hacked to the tune of 2K. The bank is giving her a run around. What can we do??
From what I am reading I am beginning to think Credit Unions do business different to banks. My Credit Union can be a pain in the butt sometimes, but we have never had an issue using our Debit cards. It is not required, but they ask us to notify them if we are going out of state for vacation. We notify them when we are out of country or they will lock the card immediately for overseas purchases, They have locked my card a number of times flagging it for suspicious activity and the one time I was ripped off, they refunded me instantly. Same with my daughter when she was in college. I get irritated with them sometimes, but they are looking pretty good compared to what I am reading. I have not owned a credit card in over twenty years.
Just the last four numbers. ‘Teller insisted I had no record of an account there.
If the bank is giving her the run around the best place to go is the Consumer Financial Protection Bureau and file a complaint: https://www.consumerfinance.gov/complaint/ This should get you a response from the bank.
The question is what exactly happened and you aren’t giving enough information. There are a lot of check scams going around these days, if she fell victim to one of them the bank isn’t going to do anything for her.
Contact the banking regulator in your state.
My credit union wants a phone in authorization for any debit or PayPal withdrawal over a certain amount.
They’ve called me to ok some purchases from time to time.
I do routine checks on balances a lot more these days. A co-irker had kids college account drained a while back. Wells Fargo.
He got it resolved, reimbursed and then went to another bank.
Same thing happened to my son. His Citibank checking account suddenly got hacked and wiped out. Luckily the bank did replace the money. Something is going on.
We could tell who a customer talked to by who accessed their account. This was 20 years ago. I used to run call centers for a large bank.
This story is so squirrelly—he says debit card, but then he talks about moving money. It sounds more like someone got ahold of her online account and PIN.
Based on that version of her story, the liability is on the customer (not protecting her pin) and would be a case for the police. Fraudulent use of a debit card through the VISA system is covered through the system, and the bank.
I know it sounds like an excuse, but we need a lot more detail. Plus, if he daughter is over 18...no one is going to give him any information.
FDIC has nothing, nada, zilch to do with fraud on debit cards.
That is a checking account, or other deposit account. I think you are getting your terms mixed up. And, it makes a huge difference in terms of liability.
Yes credit cards are great for the consumer. Debits not so much.
Does she have an actual traditional bank account or was the money taken from something like American Express BlueBird account?
What are the terms of her account agreement?
Have her contact your state’s consumer protection division.
Are you sure she is being fully truthful? Is it possible she was scammed and does not want to admit she was taken?
Credit Unions are far better than any big bank.
I will never leave my little CU for another bank again.
You don't say how much of a run around they are giving her........I suspect just the normal crap.
Keep pressuring them, they'll reimburse her..........
Keybank may be headquartered in Cleveland by they are not a regional bank. It has branches through the U.S.
I have the same scenario with my credit union as well.
If it looks fishy, they’ll call me to verify.
Debit cards are checking accounts, which are FDIC insured. Read the “What’s Covered or Not”:
https://www.thebalance.com/fdic-insurance-315761
Wow.
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