May 11, 2003 More 'Can I Help You?' Jobs Migrate From U.S. to India By AMY WALDMAN BOMBAY — In the early morning hours of May 1, American welfare recipients reached for their phones, dialing toll-free to check on their next infusion of funds. On a steamy Indian late afternoon in her air-conditioned cubicle here, Manisha Martin was waiting for them. Without a break, the display panel on her phone lit up. Kansas calling. Arizona. Alabama. Tennessee. "Hi, this is Megan," she said to each caller. "How can I help you?" In mostly southern drawls she had once struggled to...
