Over the last few years, Delta Air Lines has embraced the diversity, equity and inclusion agenda under the purview of a chief officer who believes that the phrase “ladies and gentlemen” isn’t inclusive. Delta’s Chief Diversity, Equity, Inclusion & Social Impact Officer Kyra Lynn Johnson has said publicly Delta is striving to “boldly pursue equity” which has impacted every level of the company, from its hiring practices to the language it uses in gate announcements. “Use gender-neutral language and pronouns. Do not use language that suggests a gender binary (male-female),” the Delta guide said. “So we’re beginning to take a...
