I had major issues with BofA as follows:
Saturday November 6th, 2010 –
• Logged into mobile BofA iPhone App to transfer funds. It would not allow the transfer and gave an error message. I tried 2 times unsuccessfully then decided to log in online.
• Logged in online and could not access www.bankofamerica.com to transfer funds.
• Called BofA at 1-800-622-8731.My checking balance said it was overdrawn $120.33. I hit “0” and the automated attendant warned that there was unusually high call volume and could be on hold for up to 10 minutes. After 33 minutes and 14 seconds a message came on and said that the customer service center is closed and to please call back Monday through Friday 8 – 5. Even though it was 2:00 PM and CA CS is supposed to be open on Sat and Sun 8 – 5.
Sunday November 7th, 2010 –
• Unable to use debit card for food since my checking account showed being overdrawn $120.33. Savings now showed 2 transfers of $100 each to checking but it was not recorded on my checking balance.
Monday November 8th, 2010 –
• Called BofA at 1-800-622-8731.My checking balance said it was overdrawn $120.33. I hit “0” and the automated attendant warned that there was unusually high call volume and could be on hold for up to 10 minutes. After 13 minutes and 52 seconds I was transferred to Connie a CSR. She listened to my complaint and put me on hold to look into it. When Connie came back on the line she said that all accounts would be restored “tonight at midnight”. And that was it. No sorry your account has been frozen for 3 days and you can’t eat due to a BofA system error. Nothing…