Lewis-Payton admitted VISN 16 must work on “trust issues” with veterans and providers. Some of these individuals accuse VISN 16 of systematically gaming medical-record filing deadlines and leaving veterans with massive debts. When providers sent required medical records by certified mail, VA employees shredded them without explanation, insisting they were incomplete after the 90 day filing deadline had expired. As a result of this practice, one Louisiana veteran owes more than $22,000 and is being pursued by a collection agency. Lewis-Payton has not replied to questions about this case. In other cases, VISN 16 reportedly cited absurd reasons for leaving...