When I encounter large companies acting in what appears to be a fraudulent matter, I presume I'm not special and that the company is harming the public in general. At that point I go slightly nuts and get far too aggressive (my wife says the right word is "rude") on the phone with customer support people who are not fundamentally at fault. This happened yesterday with Amazon. I tried to wiggle out of my bad behavior to my wife using economics. I explained to my wife that being aggressive is a form of economic signaling to make people take your...