Posted on 05/23/2014 3:57:26 PM PDT by Oldeconomybuyer
A UC Berkeley graduate who was severely burned after spilling hot coffee on her lap filed a lawsuit Thursday against In-N-Out Burger claiming employees in Oakland refused to call an ambulance.
Hedy Chen claims employees at the drive-through restaurant ignored her screams and repeated requests to call 911. Instead, she was given a pack of ice, which can exacerbate scarring, according to the suit filed in Alameda County Superior Court.
"What they were supposed to do was call 911 because the operators know that" ice is bad, said Kirk Boyd, her lawyer. "They said there is a policy of not calling 911. That policy violates their duty of care to customers."
(Excerpt) Read more at sfgate.com ...
Interesting. Good work.
Actually, I hope the company loses and it costs them plenty of money in the process.
Any company that thinks they or their employees can unilaterally decide when and when not to call 911 on behalf of a customer, when the customer says they need it — NEEDS TO BE PUT OUT OF BUSINESS!
Love their burgers and have always found the help there to be outstanding.
I don’t want to go too far off topic, but your comment about Home Schooling caught my eye. Is there a school district approved curriculum that home schooling parents go by? I just wonder how you can be sure your child’s grade achievements will be recognized as from an accredited source? I have no kids. God did not chose me (yet) to become a Dad, but I admire parents who are ready and willing to home school their children. Are there ‘get togethers’ with other aged children here and there?
I don’t think you’d want your newest employees to make that decision. Best call and be wrong than to not call and be wrong.
Next entry in company policy mission statement; “Minimum Wardrobe Requirements & Body Coverage Circumference Ratios to be lawfully expected of All Our Guests During All Hours of Business.”
Please attend the upcoming Wardrobe Workshop. There will be test following the workshop; no cell phone assists will be allowed. Line drawings accepted as answers.
Heh. You too?
Yea, I can agree about the 911 part if it turns out to be true.
OK, maybe. What about a cell phone? Everyone has one these days, especially a college student. Also, what about the person calling themselves? Was the person incapacitated? Lawsuits are ridiculous these days.
The rule all companies better follow is that if someone is there and asking for the company to call 911 for them ... they better do it, no matter what.
That’s actually common sense and should require no discussion or even “training” for anyone to understand. But apparently someone is “too stupid to live” that works in that company.
The company is going to lose that lawsuit over the policy of not calling 911. The minute a company REFUSES to call 911 when a persons asks for that, the company becomes FULLY RESPONSIBLE for the outcome!
Yup. How difficult was it for them to dial 911?
And they knew enough English to tell her it was against company policy to call 911
Against policy to call 911? Wow. How stupid is that.
Yeah ... super stupid ... and it’s going to really cost them, because of it!
“They said there is a policy of not calling 911. That policy violates their duty of care to customers.”
This girl will win. She has the look of a solid productive citizen, poorly treated by the employees during an emergency. Even if she spilled it by accident, they should have called 911 at her request. Jury will be all over this.
Who orders coffee at In-N-Out?!
Pass a law for unconditional immunity for companies calling 911, and exempt them from any response fees, charges for treatment, etc. There are millions of reasons for a company to not automatically call 911 when requested by a customer, and almost every one comes from government.
Thanks for the Home School info. Best wishes.
Was she on the phone when she reached for the coffee.
How many times has she gotten coffee from the place previously?
How many people go to a burn unit for spilling coffee on their lap?
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