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Posted on 07/28/2025 3:49:28 PM PDT by Openurmind
Back in April, the rental car company Hertz announced that it would be using UVeye, an AI damage scanning hardward and software system from a former defense contractor of the same name, to check its cars for damage after they were returned.
It didn't take long for problems to arise. As our sister site The Drive reported last month, customers soon started complaining that Hertz was charging them hundreds of dollars for minor cosmetic scuffs that would have been shrugged off by a human employee, or in some cases for phantom damage when none was visible at all.
As much as Hertz wants the storm to pass, anecdotal reports make it sound like the system is still a disaster — and one that's alienating customers even as other rental providers eye similarly divisive tech.
In a post on the r/HertzRentals subreddit, one user insisted they were "done" with the agency after UVeye flagged nonexistent dings when they returned their rental.
After renting a car for a week from a Hertz location at the George Bush Intercontinental Airport in Houston, the user said that they were alerted that UVeye had flagged some apparent damage on the vehicle. When they checked the car, however, there was nothing visible.
Perturbed by the apparent mistake, the user tried to speak to employees and managers at the Hertz counter, but none were able to help, and all "pointed fingers at the 'AI scanner.'" They were told to contact customer support — but even that proved futile after representatives claimed they "can’t do anything."
"Did the AI scanner [misinterpret] water reflections or dirt on the black car as damage?" they pondered. "There’s no way to even present that possibility, no path to defend yourself. It’s an unchallengeable, automated accusation."
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I'll bet think so... I have had human inspectors try that scam.
There is a simple solution: avoid Hertz. And not just for this reason.
Excellent!
…” hardward and software “ …
AI probably wrote this article.
Is Hertz the one that charges you for gas when you return an EV ? LOL
Lol...
“Two American readers also wrote to the website saying that they had been fined $650 each after Sixt’s AI scanners flagged damage, but when they looked at the photos attached to the fines, they noticed that the photos did not match the timeframes in which they rented the cars. In each case, the photos showed damage that occurred before their rentals, meaning they shouldn’t have been responsible for the damage at all.
In both of those Sixt cases and the latest one from Reddit, the charges were eventually dropped after ample complaints. But how many other people hit a brick wall with customer service, sighed, and coughed up a completely unfair charge?”
They took a terrific beating by going all in on EVs and now it seems they have decided to cheat customers to regain some lost revenue. Sad!
I always rent from Hertz and love it.... a little expensive but being a Gold member, picking up the car at the airport could not be any easier...used them in the middle of the lock down in Florida and they were great...
When I had a refrigerator delivered, the guy photographed it repeatedly.
Perhaps people should photograph their rental cars on receipt and return.
> There is a simple solution: avoid Hertz. <
Or bang the car up, knowing you’ll be charged for it anyway.
🚗
(just kidding)
Is not Hertz also the company that will report your valid rental as a stolen car to the police?
Well according to the business cult around here criminal fraud is completely fair game. So there is not going to be much sympathy for those who got cheated with this.
They should at least run it when you first pick the car up and give the customer a copy, so it can be compared.
LOL! It Hertz to think about the scams being perpetrated on innocent customers. Some might bring in their Sixt shooters and go Postal. Just sayin’
Enterprise Plus. Whitey is top of the food chain, reserving as EP is like being shown to the best table with the waiter and the sommelier waiting.
get the damage waver... bring it back on fire. who cares?
Sue them for wire fraud.
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