I'll bet think so... I have had human inspectors try that scam.
There is a simple solution: avoid Hertz. And not just for this reason.
…” hardward and software “ …
AI probably wrote this article.
Is Hertz the one that charges you for gas when you return an EV ? LOL
“Two American readers also wrote to the website saying that they had been fined $650 each after Sixt’s AI scanners flagged damage, but when they looked at the photos attached to the fines, they noticed that the photos did not match the timeframes in which they rented the cars. In each case, the photos showed damage that occurred before their rentals, meaning they shouldn’t have been responsible for the damage at all.
In both of those Sixt cases and the latest one from Reddit, the charges were eventually dropped after ample complaints. But how many other people hit a brick wall with customer service, sighed, and coughed up a completely unfair charge?”
They took a terrific beating by going all in on EVs and now it seems they have decided to cheat customers to regain some lost revenue. Sad!
When I had a refrigerator delivered, the guy photographed it repeatedly.
Perhaps people should photograph their rental cars on receipt and return.
Is not Hertz also the company that will report your valid rental as a stolen car to the police?
They should at least run it when you first pick the car up and give the customer a copy, so it can be compared.
Enterprise Plus. Whitey is top of the food chain, reserving as EP is like being shown to the best table with the waiter and the sommelier waiting.
Sue them for wire fraud.
This is a huge exposure to “AI” customer service. Oh, it’s great customer service as measured from the vendor side because there is no process escape, except ceasing to do business with them. There is no source code to point to in a lawsuit that says “charge random customers” or “deny 95% of claims” — the cheating was in the training data set of what they thought were successfully handled interactions. Plausible deniability, no human being to testify or blame — what’s not to like? The person who authorized it is never going to be held responsible. As I’ve said, thats a feature of AI, not a bug. Not expensive AI necessarily, but what consumers are faced with
I used to run a workflow management initiative at a big computer company chip design organization, and making sure any mistake in chip design was not repeated was the biggest thing. Chip mistakes even back then cost millions during development and billions if they made it into customer systems.
Real Intelligence SEEKs to learn from the process exceptions and “escape conditions” and get bad news dealt with fast and for everyone exposed, not make there no place to report them.
Maybe we should call most of what we get from AI now “ersatz intelligence” — a cheap substitute for intelligence that noone will mistake for the real thing.
Look up some of the stories about Hertz one Lehto’s Law on youtube. https://www.youtube.com/@stevelehto
Hertz is run by idiots. They were facing bankruptcy so they bought a fleet of EV’s and were shock when no one wanted to rent them
Joe in Customer Support: “We can’t do anything. You’ve got to talk to Joyce in Customer Relations.”
Joyce in Customer Relations: “Joe sent you here? Why that idiot. I can’t help you. Try Customer Support again.”
Rajiv in Customer Support: “No, you want to talk to the store where you returned your car. They can help you.”
Rental Store: “Not our problem. Call the UVEye Department.”
And around and around you go,
I have, too. Pissed me off and I called him on it.
Hertz chased me away with their lousy customer service.
Using a robot to inspect cars for damage is just another reason for me to avoid Hertz and their sub-brands.
With this along with previous insults to renters such as reporting rentals stolen and ending up with renters being arrested, I don’t understand why anyone rents from Hurtz. There are plenty of other fish in the sea.
Like Jerry Seinfeld at rental company after they gave him a smaller rental and was asked if he wanted insurance and his reply was “Yes! I plan to beat the hell out of this car”!
I took out a Hertz car in Orlando in April. It had a minor scratch, which I pointed out to the guy at the booth when I drove out.
“No problem, the cameras are right there and they will record it”
Sho ‘nuff, at the airport I get a text “How do you want to pay for the $750 damage to your rental vehicle?”
Never again, Hertz. Fix this or we are through - and I am a super-gold Presidential tier Cosmic god tier Hertz member.
Isn’t it just a scam to get you to buy the bumper to bumper insurance at $25 + /day upon picking up the rental?