Posted on 08/02/2018 11:51:38 AM PDT by Responsibility2nd
SEATTLE - An African-American woman says Puget Sound Energy emailed her a racial slur to use as the temporary password to her online account.
Erica Conway believes the insult was deliberate and wants the company to get to the bottom of it.
I clicked forgot password and got a temporary password from PSE and it was capitol N-I-G-G-A and I was quite shocked.
It was like an emotional roller coaster. Shock, disbelief, disgusted, angry. It was just yeah, even now I'm just kind of like I cannot believe this. I just can't believe it.
Conway is a longtime volunteer of the Seattle chapter of the NAACP.
She showed us past temporary passcodes that were just random letters and numbers, so she believes this passcode slur was created deliberately.
I was truly in disbelief. Because this is not normal, and this is not what a temporary password is supposed to say."
Conway told us she complained to a customer service agent at PSE's Bothell call center. But that the agent didn't take the slur seriously.
I had said 'Do you guys screen out certain words?' and Lydia was, like, Yes we do. And I said, 'Well you guys didn't screen out this word'' And she said, 'Why would we? and I said, What do you mean why would we? This is an offensive word.' And she stated to me, No one uses that word anymore.' And I was, like, where are you living, what planet are you living on?
PSE spokeswoman Janet Kim responded, This was offensive, there was no question about that, we apologize to this customer, the community, for what has happened, and we are trying to do what we can to make it right.
PSE insists the slur was a computer-generated mistake.
These passwords are generated automatically so they go straight from the system straight to the customers. So, it's not able to be accessed by an employee.
Conway and the Seattle NAACP wants a meeting with PSE to discuss the incident and what the company will do to keep it from happening in the future.
PSE says it has taken immediate steps to make sure temporary passwords are a scrambled mix of letters and numbers. And next month it will begin using a new system that gets rid of temporary passwords all together.
This is 2018; we're still dealing with issues like this," Conway said "It's pretty sad. As a society, it's pretty sad.
Her name is not obviously a “black name.” How would they know she was black? /rhetorical
The system probably looked to the songs in her playlist to generate a password she would remember.
PS. Only people can say racial slurs. If it’s random characters generated by a computer program, it’s random characters, not a racial slur.
I know. I think differently from most of the world. I’m proud of that.
I’m amazed some freepers are taking this story seriously.
“I clicked forgot password and got a temporary password from PSE and it was capitol N-I-G-G-A and I was quite shocked. “
Was Tommy Sotomayor the one working that day and sent it to her? That is something he’d do! Yes for those of you who don’t know Tommy is black!
Obviously,the computer wanted to be a “playa”, since her original password was kissmyblacka##!
I'd like to hear her opinion of Jay-Z's JIGGA THAT NIGGA
I'm telling you, that guy is a regularRoc-A-Fella y'all It's the Roc! Jigga, Jigga, that nigga Jigga R.O., R.O.C. niggaz, R.O. Jigga, Jigga, that nigga Jigga Hov'! R.O.C. niggaz, R.O., whoo! Jigga, Jigga, that nigga Jigga It's Hov'! R.O.C. niggaz— Jay-Z
I found the culprit!
Dell KM636 Wireless Keyboard & Mouse White
White Cover for Touch LCD
White Pedestal Stand
Shakespeare.Macbeth
MACDUFF: Be not a niggard of your speech. How goes t?
So the computer knows gangsta speak and had access to her color/race?
It looks like a random selection to me. The “I” could be a 1 or an l.
What if it had been NI66A ? She would have complained just as loudly. Some people are such children; they see animal shapes in the clouds. Only idiot children think they were deliberately put there.
Woman brought her kid into our ED 2 months back.
Black kid - he had just gotten back from a mission trip to Ghana.
Because of his symptoms and travel history the nurse mentioned jungle fever.
The kids mother freaked - wrote letters to everyone. Demanded apologies.
We sent her a letter - no apology - referencing cdc literature about jungle fever. Never heard anymore from her.
Like they knew she was a black customer? I wonder what would have happened if a white customer got a temp password C-R-A-C-K-E-R?
N-!-6-6-A ?
I think its true. And I think this was NOT random.
She probably has a bad history with employees at PSE. And then it got personal.
If possible, check to see which call center employee has just been fired.
Is that officially an “off-limits” set of letters now? Maybe they need a commission to release a new list each year so everybody is on the same page.
This is 2018; we’re still dealing with issues like this,” Conway said “It’s pretty sad. As a society, it’s pretty sad.
Sheltered life much? She never heard rap or rode public transportation In Atlanta or Chicago? Ricard Pryor? That word but with the er is heard so repetitively it seems like they have a stuttering problem.
Sure they did....
These kinds of things happen all the time to minorities....
NOT.
“An African-American woman says Puget Sound Energy emailed her a racial slur..”
Apparently she didn’t get the email that told her it was a term of endearment.
I look for “THAT” word and spelling in the dictionary. It isn’t there at all. No exception list would contain that random mispelling of FIVE randomly generated letters.
Yes, they owed her an apology, but, frankly, I have been given randomly generated TEMP passwords that could be pronounced as something we wouldn’t like to hear.
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