Posted on 10/13/2011 1:50:26 PM PDT by SeekAndFind
You're not the only person who hates Bank of America, American Airlines and Time Warner.
We've updated our list of the worst companies on the American Customer Satisfaction Index, which gives remarkably accurate ratings based on thousands of surveys. The most-hated list hasn't changed much since June, because the companies rated since then are in the well-liked durable goods industries.
"Generally speaking, manufacturing companies have a much easier time to quality control their products," ACSI's David VanAmburg told us. "In terms of purchase and consumption, you're going to get much higher ratings than an airline company where there's a greater chance that something can go wrong."
The worst companies include big banks, legacy airlines and utilities.
(Excerpt) Read more at businessinsider.com ...
As a former employee of Time Warner Cable in the retention (we try to save customers trying to cancel) department.
I can confirm their poor customer service.
Oh! the stories i could tell about what TWC employees do and say.
If you talk to people who work for the company, it's a complete paradigm shift. Consider, most companies strive to offer the best service for the price - that is the traditional method of customer service.
AT&T cuts service and coverage, until they lose customes - then, and only then, do they strive to improve service and customers. AT&T's business model is to provide the worst level of support and customers will tolerate - before they are willing to break a contact and engage in the hassle of moving their business elsewhere. Really, that's how they think.
That was just so they could nag you for three hours to buy their worthless Best Buy extended warranty.
There IS that. My wife recently flew up to Maine to visit some friends we hadn’t seen in years. SWA couldn’t get her close enough to she had to fly US Air, or as I call it, “US Scare”. Not such a good trip, although no real horror stories - but it wasn’t fun. Every SWA flight I’ve been on has been entertaining in one way or another. Now if they could just get rid of the ‘cattle call’ for boarding ....
Thanks for heloing out. I would have posted the entire article but was limited to 300 words.
Thanks for helping out. I would have posted the entire article but was limited to 300 words.
After dealing with Verizon's billing department a bunch of times, I now know the trick to getting to somebody who may actually help.
First, never push any button. No matter how many times the recording tries to cajole you into pushing a button ("OK, press 1 if you want some help.") never do it. It's the fastest way to get a human to pick up. Second, the only thing you say to that person is "put me through to cancellations."
The retention people are the only ones with any hope of getting anything done. They have the gun to their heads.
What gives?
I’d put Verizon on the top of the list.
I should’ve elaborated on eBay.
I loved eBay. Since they officially made it that you can’t pay through snail-mail (but you can ask to do so - and feel like you’re a criminal for even asking, wondering if you ask the wrong seller they’ll “snitch” on you), I have greatly lost interest. Heck, try finding a seller who even advertizes that they’ll sell by plain old credit transaction rather than just PayPal.
Ever had to deal with the unemployment office? Shamefully, I did earlier this year. After a few phone calls to get some questions answered, I was directed to visit a certain office. Once there, I was told I was at the wrong office and need to "take" these forms across town to "Shakira" since she was my case manager. Across town, "Shakira isn't in the office today but I can leave these on her desk." "When will Shakira be in?" "You can call her. Here is a number and you 'need' to use that phone right there (among the riff raff and fighting hooligan children with the two moms screeming at them)." "Hello, Shakira? We talked this morning when you told me to come over to the west side office.... You didn't know you were my case worker? Huh. Your'e name is on the form and is the reason I called YOU this morning.... I have some questions and would like you to review this form? I've done a lot of driving and standing in lines and waiting today. Where might I find you so that we may speak? ..... Oh, you are on 4th floor in this building, huh? I was told you weren't in the office.... Oohhh! Jakolyn meant this floor office? Shakira, I would like you to come down to the third floor where I am in the next few minutes. It took Jakolyn 27 minutes to figure out you were not in your office down here. See, If I have start this goat rodeo again in the morning we might be reviewing these forms and having discussion at whatever penal institution they send me to following my extraction from the vehicle crashed into the lobby of one of these two buildings. .... You'll be right down? That'll be great, Shakira. I'm so happy and I look forward to meeting you in a couple of minutes."
About five years ago or so?
Pay an extra $10 upfront and you get second boarding after "business select."
Complaints include additional costs for food, beverages and baggage fees. The airline collected more than $952 million in baggage fees from flyers in 2010, almost twice as much as any other airline carrier.
Since acquiring Northwest airlines in 2008, Delta's consumer satisfaction score has plunged.
In regards to Delta Airlines, it appears customers are complaining about having to pay for the service rather than the lack of it.
BOA is the absolute pits when it comes to customer service.
The day I was discharged from the Navy at Treasure Island, I had a somewhat large ($25,000) US GOVT. severance pay check that I needed to deposit and use partially for an airline ticket because I was due to start work in Tokyo in two days.
OK, my BOA account was in San Diego, but I had expected at least a tiny bit of customer support from the branch in San Francisco where I first attempted to make the transaction.
HA!!
The shriveled up snotty (bad word) looked at the check as if it was covered with raw sewage, made several phone calls and eventually informed me that they would graciously condescend to accept it, but it would be at least a week before I could touch the money.
I said “to hell with that”, demanded the check back and left. As soon as I hit the street I got in a taxi and told the driver to take me to the nearest Japanese name bank, which happened to be Sumitomo.
There? Absolutely no problem!
The gal at the counter directed me to a bank officer who smiled at me, made two phone calls to Treasure Island to verify the check, and that was it. They opened the new account immediately.
They even helped me confirm my plane reservation, made the ticket purchase for me, offered a credit card (that I declined) and had a bank employee escort me to American Express so I could by my travelers checks.
Now that’s service!
It was incremental.
Each 15 minutes seemed like I was 5 minutes from resolution.
And I did ask for a refund, but they had to get a manager and that process was going to take 45 minutes.
I should have left and challeneged it with my credit card.
I’ve always called them CommunistCast. That said, my internet is fast as hell!
>2nd that Ebay nomination<
My close bud tried to follow my other bud who is a power seller on Ebay for the past 2 years. Ebay is NOT the worst but their Paypal comrades are hands down.
Not a lot of people know that since june 2011, Ebay has capped new sellers that they can only sell 10 ITEMS for 3 effing months..
You know you are hated when you have a parody bitch webSIte called “paypalsucks.com’..
Actually yes I have had to deal with the unemployment office. But I’m “lucky” (if you can say that) to live in a state that has a pretty well functioning system. They were quite good with the service I received. The over the phone automated reporting of weekly applications went well (thankfully). I was fortunate to not get audited on my job contacts, even though I followed their rules to the “T”. Sorry to hear about your experience. I know we don’t all live in halfway competent states.
I deal with paypal and Ebay as they are an extension of our company business.
If you are not a power seller or do not have a seller account BEFORE june 2011, you are treated like crap.
Personal experience: I asked Paypal what are the rules to a certain industry and the return reply was an e-mail complete with Paypal’s rules and regulations in pdf form..
yes..I effing hate them.
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