Posted on 05/07/2010 9:19:05 AM PDT by DukeBillie
This soldier in Iraq had an HP printer which quit working. He contacted HP tech support for help to fix it. HP told the soldier that he would have to pay them for the advice. Watch this 60 second video for his response to them.
I’ve had the same scenario with Lexmark. In my case, as long as you’re willing to spend an hour on the phone - going through the same troubleshooting procedures that I had already done on my own - eventually you can get a replacement (refurbished) printer - and pray that the replacement doesn’t have the same problem.
Hope that wasn’t government property or its a Report of Survey for sure.
Nice but some explosives would have been a better choice.
Lexmark inkjets are junk, too.
A few years ago I bought one for home use. I don’t print much, but do print occasionally.
After 20 sheets, the printer quit feeding and the printer head locked up. Of course, this was just after it went past its 90 day warranty.
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After that, I spent a bit more and bought a Minolta laser. That was about 2005. It is still working like a charm and I am still on the first toner cartridge.
HP sucks at laptops too. They sold me a defective computer a few years ago that repeatedly overheated until it died. They quickly replaced it with the same model and it died exactly the same way. Screw HP.
No offense but I need the complete story. If it isn’t still under warranty why should HP change there policy? I have never had an issue with their support. I simply do not buy their printers anymore because they are junk, and considering the locale and fine sand issues he is going to find it hard to find any printer that works reliably over there.I was deployed and injured over there and certainly had no notion that any product of mine outside of warranty would receive free support because I was deployed.
I had the same problem with a Dell. The idiots designed the fan intake to be on the bottom, so it was always obstructed. I thought to myself, “This is really an inevitable problem, so lots of people must have it, so there must be a solution out there.” Went to Micro-Center. For $5, I bought a USB-powered fan pack for it to rest on, which not only prevents the laptops own fan from being obstructed, but blows air up the intake.
Sure, it sucks having to carry around the fan pack with the lap top, but it beat buying a new laptop.
The nice thing about this video is that HP printers are not all that expensive. HP could give away the printers and still make money selling the inks. So, by not fixing the printer, they lost an expensive ink buying customer.
You’re fortunate. I have an HP printer used to print 850 pages & is just outside of warranty. HP can’t fix it out of warranty, but they’ll be happy to sell me a discounted replacement.
Inkjet - Laser
Apples - Oranges (especially with only occasional use)
Just sayin’...
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