Pinging the TC Memorial Shoot list cuz u folk be smert.
NYTexan probably has the answer...
It sounds similar to a problem I had - I ended up hard-wiring my primary PC to the router, and connecting the others wireless.
I changed from Linksys to Netgear on the wireless router/access point.
Sounds like replacing the router was an exercise in frivolousness, because the trouble began when your kid downloaded something. Disconnect the kids’ computer, figure out what he downloaded.
And if that computer uses XP or Vista, ensure that each kid’s account is configured as a basic user, not an administrator. They clearly have a problem regarding program installation.
Hmmm.. Sounds like router problem, but you swapped that out.
It has to be yer ISP
Have you tried to reset the router?
I use a Belkin and IIRC, it has a reset button. It is a tiny button that requires a pin to push it.
I’ll try to help - though remote help is often quite burdensome & difficult. First some questions:
1) What is the make/model of the cable modem?
2) What is the make/model of the router?
3) How many computers are you trying to connect to the Internet?
4) Can you view the router’s or modem’s settings via a browser?
Get me this info and I’ll try to help...
“one of the kids downloaded some type of crap that has caused our internet connection to be kaput”
Check for a loose nut behind the keyboard.
I might be wrong but check the newest computer the kids downloaded on for Spyware. Spybot is a good start and is free. What can happen is if the computer is saturated with Spyware {it only takes one download in the wrong site} it will slow any connection down to a crawl. First rule in trouble shooting. Look at the last change made that’s often where the problems lies. Kies like free music download like Blubster {one of the worst sites for downloading this kinda problem}.
You may need to power cycle the cable modem after connecting the Linksys router. Wire up the network and restart everything.
Are you saying that even the -other- computers, other than just the kids computers, cannot connect either, via the router?
And are you saying that this applies to two routers, both the old one and the new one?
One thing to try (what I tell my family members if I have to fix such problems when I'm not there) is the following sequenced power cycling:
Type this address in to your browser.
It should bring up your router configuration information screen.
Check through the various configuration items to see if anything appears to be disconnected or not working.
Solution to the problem once you get it fixed: Get a dial-up connection for your kids, keep their computers off your system and tell them to (try and) download all they want.
If they complain about the dial-up connection, take the computer away, buy them a basketball and hoop instead.
Did you replace with a Linksys router? Specifically BEFSR41? Return it, they are defective and cannot be made to reliably work, even with new dnloaded firmware. There are pages and pages of folks you can find in usergroups who have collectively spent thousands of hours trying. I bot a $19 Netgear router and it worked on first plug in and has stayed working for 8 months flawlessly. (I am moderatley, not mega-skilled, btw)
Hi,
I’m by no means an IT expert but I do have a network of more than 12 PCs, ( Windows, Linux, and Mac ) that I manage at home. My suggestion would be to “RESET” the router. This is different from turning it off and back on. Typically there is a small push button, usually on the back of the router, that you push for anywhere from 3 to 10 seconds. This usually resets the router to the settings it left the factory with
Second question would be based on the fact that most networking problems stem from the security protocols used by the various computers on the net. If one of them is using the wrong procol, it cannot connect. Also, are you using wireless? Or ethernet?
Then check the router to see if is set up the same, or if it is using a static IP address.
Just FYI-
Every Linksys router I have encountered has problems. I went through 3 before getting a Netgear.
Don’t know if you have an answer yet, but my first question is who is your ISP?
I had an issue with RR last year when I tried to have ore than one computer running off of our cable. We have multiples at work, didn’t see where it would be an issue.
They told me a home connection would only support one computer at a time. This after little brother went to school and brought home every type and brand or router and splitters they had.
Switched to AT&T wireless modem.
You now have a old router and a new switch?
Give the product number of each. That could help.
It may also be more advantageous to reinstall the old router, since it was initially working.
First off, what lights are lit up on the cable modem and on the Linksys router.
Something you might want to try is making sure that all the cables are plugged in where they need to be. If you're using wireless, don't until you get the connection to the Internet going. It just adds more complexity to solving your problem. So until you get the connection to the Internet fixed, try to use only a wired connection.
For the troubleshooting, first determine if any workstations are able to "talk" to the router itself. Start by shutting down all the computers. Then boot one, and only one computer. Once it's running (assuming that it's a Windows computer) determine the IP address and the default gateway. On Windows, click on the button, go to RUN and type "CMD" (without the quotes) and hit enter. This will open a black command prompt screen. Type in "IPCONFIG" (without the quotes) and hit the enter key. Make a note of the IP Address and the Default Gateway. On a Linksys router, it should be something like 192.168.1.x, where the "x" is some number. The default gateway should be 192.168.1.1.
If the IP Address starts with the number 169, that means that your computer isn't able to get an IP address from the router.
Next, type in "ping 192.168.1.1" what you're looking for are four "reply from 192.168.1.1" lines. If you get "Request timed out" messages, this means that your computer is not able to talk to the Linksys router.
If you can communicate with the Linksys, we need to investigate the connection between the Linksys and your cable modem.
Let me know what happens at this point.
Thanks!
Mark