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Sony charging extra to remove PC trial apps
Electronista ^ | 03/21/2008

Posted on 03/23/2008 1:19:23 AM PDT by Swordmaker

Sony has begun offering Fresh Start, a controversial practice to clean its systems of unnecessary software. Initially available only with the VAIO TZ ultraportable, the option removes both VAIO-specific programs as well as games and other trial software. The practice is meant to "free up valuable hard drive space and conserve memory and processing power" before the system ever leaves the factory, according to Sony.

However, the offer has already received criticism for its $50 cost, which lifts the price of the system despite restoring the performance that would be present with a default installation of Windows. The practice has often led to unusually long boot times and slower systems and, in 2007, saw Wall Street Journal columnist Walt Mossberg referring to preloaded trial applications as "craplets" for their tendency to ruin a user's experience.

Sony has historically responded by noting that the inclusion of trial software helps subsidize the cost of the system, which would normally climb upwards with a clean system. The PC builder has also claimed that roughly one third of its buyers use at least some of the bundled trial software. However, rivals such as Dell have in recent months offered higher-end systems without such software by default, instead rolling any costs for a clean install into the normal system price.

Apple as well as a handful of other PC vendors have touted clean systems as a performance and feature advantage over more common challengers.


TOPICS: Business/Economy; Computers/Internet
KEYWORDS: craplets; rootkit; sony; vaio; windows
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1 posted on 03/23/2008 1:19:25 AM PDT by Swordmaker
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To: All

You pay them cash to stop them from doing something to you... Doesn’t this sound a bit like extortion... protection rackets? Where’s Rico when you need him...


2 posted on 03/23/2008 1:21:42 AM PDT by Swordmaker (Remember, the proper pronunciation of IE is "AAAAIIIIIEEEEEEE!)
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To: Swordmaker

Buy or build a clean system. Go Linux. Problem solved.


3 posted on 03/23/2008 1:23:50 AM PDT by Westlander (Unleash the Neutron Bomb)
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To: All
Well, well, well... looks as if others weren't too pleased with the extortion to remove crapware...

From Wired Magazine, that we cannot link to:

Responding to a tidal wave of outrage, Sony has reversed a plan to charge $50 to remove all the pre-installed applications — often derided as "bloatware" or "craplets" — from its high-end TZ-series notebooks.

Earlier today, PC World reported that Sony would charge $50 for a configuration option called "Fresh Start," which would not include the bloatware. When contacted by Gadget Lab, a spokesperson for Sony said that the company will now remove that charge.

Cut and paste the following URL into the address bar of your browser so you can read the rest of the article without impermissably linking from FR... http://blog.wired.com/gadgets/2008/03/sony-pay-an-ext.html

4 posted on 03/23/2008 1:30:08 AM PDT by Swordmaker (Remember, the proper pronunciation of IE is "AAAAIIIIIEEEEEEE!)
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To: Westlander
Buy or build a clean system. Go Linux. Problem solved.

Or buy a Mac...

5 posted on 03/23/2008 1:33:19 AM PDT by Swordmaker (Remember, the proper pronunciation of IE is "AAAAIIIIIEEEEEEE!)
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To: Swordmaker

If you pay them $50, will Sony NOT install their usual rootkit on the machine?


6 posted on 03/23/2008 1:43:07 AM PDT by Spktyr (Overwhelmingly superior firepower and the willingness to use it is the only proven peace solution.)
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To: Swordmaker
The fight against bloatware/crapware has been around for a while.

One solution offered:
http://pcdecrapifier.com/

Free and easy to use.
7 posted on 03/23/2008 2:41:35 AM PDT by Tainan (Talk is cheap. Silence is golden. All I got is brass...lotsa brass.)
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To: Swordmaker

If you think your Mac Os is secure-dream on.


8 posted on 03/23/2008 3:39:12 AM PDT by Westlander (Unleash the Neutron Bomb)
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To: Westlander

Re: dreamin’ on

Let’s see ... 7 years, 30,000,000 OS X Mac users, zero viruses, zero spyware, zero adware, 1 hacker Black Hat contest break in that doesn’t achieve Root (after rules were loosened and with help through a 3rd party Java vulnerability), fewer than ten Trojans, OS X UNIX Certified, and now being deployed by the US Army because of OS X’s greater security, and I should be worried? Why?

I’ve been running my OSX Mac G5 tower for two years now without a firewall 24/7 constantly on DSL just to see what happens. No AV either. So far nothing has breached the Mac’s defenses. Let’s see a Windows machine do that.

Your opinion is based on what? Reading FUD?


9 posted on 03/23/2008 4:22:37 AM PDT by Swordmaker (Remember, the proper pronunciation of IE is "AAAAIIIIIEEEEEEE!)
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To: Swordmaker

They should include a card with instructions:

Run - Format C

Reinstall Windows.

Saved 50 bucks.


10 posted on 03/23/2008 4:22:46 AM PDT by Catphish
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To: Catphish
Reinstall Windows.

Try to get the disk from them and see what they charge.

11 posted on 03/23/2008 5:51:58 AM PDT by raybbr (You think it's bad now - wait till the anchor babies start to vote!)
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To: Swordmaker
I wonder how much money Sony makes per PC to include the bundled crapware.

Perhaps the $50 was to offset the loss of revenue when they do this. Just a thought.

12 posted on 03/23/2008 8:29:59 AM PDT by Bloody Sam Roberts (Great spirits will always encounter violent opposition from mediocre minds.)
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To: Bloody Sam Roberts
"I wonder how much money Sony makes per PC to include the bundled crapware. Perhaps the $50 was to offset the loss of revenue when they do this. Just a thought."

I think you are exactly right. Sony knows the people buying their machines don't want that crap, to the point they are willing to pay $50 to get rid of it.

Why would they put stuff on the buyers don't want? Because they get paid to do it and likely paid again by the buyers remove it. I notice there is no option to not have it from the start. Think the refund the money from the uninstaller to the crapware vendors?

13 posted on 03/23/2008 11:22:27 AM PDT by HangThemHigh (Entropy's not what it used to be.)
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To: Westlander
If you think your Mac Os is secure-dream on.

It's secure enough, especially compared to Windows. Most computer users would be better off tossing their PCs in the dumpster, and getting a Mac instead.

14 posted on 03/23/2008 12:37:07 PM PDT by HAL9000 ("If someone who has access to the press says something over and over again, people believe it"- B.C.)
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To: Swordmaker
You pay them cash to stop them from doing something to you..

To be fair, the money they get from companies to put this crap on PC's is what subsidizes the deals they offer on new systems.

I myself always formatted any new system I got with a fresh version of Windows. Before I switched to Linux that is. (That's right, I'm one the usual crowd that shows up and says the same thing in every computer thread)

15 posted on 03/23/2008 12:43:01 PM PDT by MichiganMan (Remember when Linkin Park wasn't on your mom's radio station?)
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To: Swordmaker
Or buy a Mac...

Macs are coming with any trial-ware on them?

16 posted on 03/23/2008 12:44:10 PM PDT by MichiganMan (Remember when Linkin Park wasn't on your mom's radio station?)
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To: Spktyr
If you pay them $50, will Sony NOT install their usual rootkit on the machine?

No, they still install Windows.

Thank you folks, I'll be here all week, please tip your waitress!

17 posted on 03/23/2008 12:45:23 PM PDT by MichiganMan (Remember when Linkin Park wasn't on your mom's radio station?)
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To: MichiganMan

Macs come with one or two pieces of trialware - but they’re not installed/embedded like the Windows stuff is.

Basically, they ship with the installers for AOL and QuickBooks, etc., on the hard drive - but the programs aren’t actually installed and they don’t come up on initial (or subsequent) startups.

And, last I looked, Macs only ship with three pieces of trialware, none of which, as I said, are actually installed.


18 posted on 03/23/2008 12:48:24 PM PDT by Spktyr (Overwhelmingly superior firepower and the willingness to use it is the only proven peace solution.)
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To: rdb3; Calvinist_Dark_Lord; GodGunsandGuts; CyberCowboy777; Salo; Bobsat; JosephW; ...

19 posted on 03/23/2008 4:17:16 PM PDT by ShadowAce (Linux -- The Ultimate Windows Service Pack)
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To: Swordmaker

We just recently bought two new Dells (with XP) thru Dell Outlet ... a Desktop, and a business class laptop. I was pleasantly surprised to find that both machines had absolutely NO CRAPWARE on them. ZIP, ZERO, NADA.

This is the first time I have ever bought new machines that did not have crapware. Usually, I just reformat as soon as I get a new machine, but it was unnecessary this time.


20 posted on 03/23/2008 5:28:07 PM PDT by webschooner (A Conservative voting for Juan McCain is like trying to pick up a turd by the clean end.)
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