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FedEx does not guarantee "Guaranteed Delivery" during Christmas (Vanity)
12-20-07 | Mrs_Stokke

Posted on 12/20/2007 10:38:33 AM PST by Mrs_Stokke

Just in time for Christmas, FedEx informed me they do not guarantee delivery -- because it's Christmas.

My husband's business partner sent some paperwork last night from the Chicago area. She paid extra to have "Guaranteed Delivery by 10:30." At noon, I called FedEx with the tracking number. They said it was on a truck.

I asked how to apply for a refund for the expedited service, since the package was not delivered by 10:30. The FedEx representative told me there would be no refund, since there is no guarantee at this time of year. I asked if the package would be delivered today, again, no guarantee at this time of year.

So don't waste your money on expedited shipping fees. You're better off going to the Post Office.


TOPICS: Business/Economy
KEYWORDS: federalexpress; fedex; guaranteeddelivery
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1 posted on 12/20/2007 10:38:35 AM PST by Mrs_Stokke
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To: Mrs_Stokke

FedEx: Taking the service out of customer service.


2 posted on 12/20/2007 10:39:39 AM PST by goodwithagun (My gun has killed less people than Ted Kennedy's car.)
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To: Mrs_Stokke
You're better off going to the Post Office

The USPS gets a bit overwhelmed this time of year too.

3 posted on 12/20/2007 10:40:31 AM PST by Cementjungle
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To: Mrs_Stokke

That’s interesting. Perhaps your husband’s business partner should tell FedEx that he can’t guarantee his check will have sufficient funds. Being Christmas, and all that . . . .


4 posted on 12/20/2007 10:40:38 AM PST by 1rudeboy
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To: Mrs_Stokke

If there is no guarantee, then they should not offer the service at this time. Do they have a disclaimer when you pay for the service?


5 posted on 12/20/2007 10:40:45 AM PST by IMissPresidentReagan ("When you can't make them see the light; make them feel the heat." President Ronald Reagan)
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To: Mrs_Stokke

Most of my clients are accepting scan copies via e-mail then sending standard overnight via FedEx. Gets there next day anyway, just not in the AM. Half the price.


6 posted on 12/20/2007 10:41:41 AM PST by poobear (Pure democracy is two wolves and a lamb voting on what's for dinner. God save the Republic!)
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To: Mrs_Stokke

unbelievable. They shouldn’t sell it if they can’t deliver it.

I wonder if I can sell some goods to fedex and then have them all break or not work as promised...then I can just say I can’t guarantee it during this time of year.

If you scream loud enough to the right people you can get your money back, but it typically isn’t worth the hassle so just posting and telling all your friends is your best revenge.


7 posted on 12/20/2007 10:41:56 AM PST by for-q-clinton (If at first you don't succeed keep on sucking until you do succeed)
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To: goodwithagun

One minute people are angry because the GAP won’t say Merry Christmas and next minute people are mad because FedEX takes Christmas off.


8 posted on 12/20/2007 10:42:06 AM PST by Perdogg (Fred Thompson for President)
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To: for-q-clinton

They don’t Labor on labor day either.


9 posted on 12/20/2007 10:42:41 AM PST by Perdogg (Fred Thompson for President)
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To: Mrs_Stokke

With all due respect to you, I find that hard to believe. FedEx is a superb company....relentlessly focused on their core mission..excellent service. It doesn’t sound right.


10 posted on 12/20/2007 10:43:40 AM PST by ken5050
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To: IMissPresidentReagan
If there is no guarantee, then they should not offer the service at this time

I agree. If they can't guarantee it, then don't offer it. Seems simple enough.
11 posted on 12/20/2007 10:44:00 AM PST by reagan_fanatic (Ron Paul put the cuckoo in my Cocoa Puffs)
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To: Perdogg

I believe you missed the point. It’s not Christmas day that th package didn’t arrive. It’s the Christmas SEASON...in other words today (or maybe yesterday).


12 posted on 12/20/2007 10:44:08 AM PST by for-q-clinton (If at first you don't succeed keep on sucking until you do succeed)
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To: Mrs_Stokke

http://www.fedex.com/us/holiday/shipping/moneyback.html

Consistent with our FedEx Service Guide, the FedEx Money-Back Guarantee for on-time delivery for the following FedEx Express® services will be suspended temporarily on Wednesday, Nov. 21, and from Tuesday, Dec. 18, through Monday, Dec. 24, for shipments that reach their destinations within 90 minutes of the scheduled commitment time.

FedEx First Overnight®
FedEx Priority Overnight®
FedEx Standard Overnight®
FedEx 2Day®
FedEx Express Saver®
FedEx 1Day® Freight
FedEx 2Day® Freight
FedEx 3Day® Freight
FedEx International First®
FedEx International Priority®
FedEx International Economy®
FedEx International Priority DirectDistribution®
FedEx International MailService®
FedEx International Priority® Freight
FedEx International Economy® Freight

Packages tendered to FedEx Ground for delivery on the day after Thanksgiving will be scheduled for delivery on that day if the recipient business is open, but in any event, the delivery commitment will be extended to the next business day for application of the money-back guarantee. The money-back guarantee for FedEx Ground® and FedEx Home Delivery® will be suspended temporarily for packages tendered during the 14 calendar days before Tuesday, Dec. 25 (Tuesday, Dec. 11 through Monday, Dec. 24).


13 posted on 12/20/2007 10:45:10 AM PST by TexasGunLover ("Either you're with us or you're with the terrorists."-- President George W. Bush)
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To: Mrs_Stokke
Shouldn't this be in breaking news? I mean considering the importance of it all?

/sarcasm

14 posted on 12/20/2007 10:45:27 AM PST by Michael.SF. ("democrat" -- 'one who panders to the crude and mindless whims of the masses " - Joseph J. Ellis)
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To: Mrs_Stokke
2007 Holiday FedEx Money-Back Guarantee Policy.

Consistent with our FedEx Service Guide, the FedEx Money-Back Guarantee for on-time delivery for the following FedEx Express® services will be suspended temporarily on Wednesday, Nov. 21, and from Tuesday, Dec. 18, through Monday, Dec. 24, for shipments that reach their destinations within 90 minutes of the scheduled commitment time.
[follow link for list]

15 posted on 12/20/2007 10:46:06 AM PST by 1rudeboy
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To: Mrs_Stokke

To the best of my knowledge nobody guarantees overnight delivery during Christmas. I was under the impression this was common knowledge.


16 posted on 12/20/2007 10:46:13 AM PST by Comstock1 (If it's a miracle, Colour Sergeant, it's a short chamber Boxer Henry point 45 caliber miracle.)
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To: for-q-clinton
. . . and telling all your friends is your best revenge.

I always like to let my FRiends know when a guarantee isn't guaranteed. ;)

17 posted on 12/20/2007 10:46:42 AM PST by Mrs_Stokke (Turn-of-the-century FReeper.)
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To: IMissPresidentReagan
Do they have a disclaimer when you pay for the service?

I'm not sure. I rarely use FedEx for personal business. I go to the Post Office or UPS.

18 posted on 12/20/2007 10:47:44 AM PST by Mrs_Stokke (Turn-of-the-century FReeper.)
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To: Comstock1
http://www.pressroom.ups.com/holiday/calendar Peak-season guarantees: UPS Early A.M. and UPS Worldwide Express Plus deliveries are guaranteed for on-schedule delivery as usual through the holiday season. Guarantees for other air and international shipments delivered within the United States will be extended by 90 minutes on the following days: Nov. 23; Dec. 18-Dec. 24; and Dec. 31. The guarantee does not apply to UPS Ground and UPS Standard to Canada packages picked up or scheduled for delivery between Dec. 11 and Dec. 24.
19 posted on 12/20/2007 10:48:02 AM PST by TexasGunLover ("Either you're with us or you're with the terrorists."-- President George W. Bush)
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To: reagan_fanatic
Unfortunately, I think common sense went out the window a long time ago.

I understand that the shipping/mailing industry is overwhelmed at this time, however, if a service is offered to me, and I pay a premium for that service, then the service should be completed or I should get a refund. Simple, easy, effective and everyone is happy. Refunds suck when you own the business, but if that customer comes back repeatedly because of good customer service after a screw up; then the money gets made back. However, if say a disgruntled customer gets poor customer service after a screw up, and they fail to return, and tell others about their poor experience, influencing them not to utilize the company...just seems to me a refund would be cheaper, and less painful. That’s been my experience anyway.

B T W, I love the tagline.

20 posted on 12/20/2007 10:48:45 AM PST by IMissPresidentReagan ("When you can't make them see the light; make them feel the heat." President Ronald Reagan)
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