FedEx: Taking the service out of customer service.
The USPS gets a bit overwhelmed this time of year too.
That’s interesting. Perhaps your husband’s business partner should tell FedEx that he can’t guarantee his check will have sufficient funds. Being Christmas, and all that . . . .
If there is no guarantee, then they should not offer the service at this time. Do they have a disclaimer when you pay for the service?
Most of my clients are accepting scan copies via e-mail then sending standard overnight via FedEx. Gets there next day anyway, just not in the AM. Half the price.
unbelievable. They shouldn’t sell it if they can’t deliver it.
I wonder if I can sell some goods to fedex and then have them all break or not work as promised...then I can just say I can’t guarantee it during this time of year.
If you scream loud enough to the right people you can get your money back, but it typically isn’t worth the hassle so just posting and telling all your friends is your best revenge.
With all due respect to you, I find that hard to believe. FedEx is a superb company....relentlessly focused on their core mission..excellent service. It doesn’t sound right.
http://www.fedex.com/us/holiday/shipping/moneyback.html
Consistent with our FedEx Service Guide, the FedEx Money-Back Guarantee for on-time delivery for the following FedEx Express® services will be suspended temporarily on Wednesday, Nov. 21, and from Tuesday, Dec. 18, through Monday, Dec. 24, for shipments that reach their destinations within 90 minutes of the scheduled commitment time.
FedEx First Overnight®
FedEx Priority Overnight®
FedEx Standard Overnight®
FedEx 2Day®
FedEx Express Saver®
FedEx 1Day® Freight
FedEx 2Day® Freight
FedEx 3Day® Freight
FedEx International First®
FedEx International Priority®
FedEx International Economy®
FedEx International Priority DirectDistribution®
FedEx International MailService®
FedEx International Priority® Freight
FedEx International Economy® Freight
Packages tendered to FedEx Ground for delivery on the day after Thanksgiving will be scheduled for delivery on that day if the recipient business is open, but in any event, the delivery commitment will be extended to the next business day for application of the money-back guarantee. The money-back guarantee for FedEx Ground® and FedEx Home Delivery® will be suspended temporarily for packages tendered during the 14 calendar days before Tuesday, Dec. 25 (Tuesday, Dec. 11 through Monday, Dec. 24).
/sarcasm
Consistent with our FedEx Service Guide, the FedEx Money-Back Guarantee for on-time delivery for the following FedEx Express® services will be suspended temporarily on Wednesday, Nov. 21, and from Tuesday, Dec. 18, through Monday, Dec. 24, for shipments that reach their destinations within 90 minutes of the scheduled commitment time.
[follow link for list]
To the best of my knowledge nobody guarantees overnight delivery during Christmas. I was under the impression this was common knowledge.
It took them a week and a half to get my mother her present, when usually it takes 2 days to get mail to her.
Also keep in mind that the Post Office's guaranteed delivery packages are delivered (via airplane and ground) by, you guessed it, FedEx. They have had a contract with the Post Office for several years now to delivery express mail.
If she paid with AMEX, they will take the charge off—no questions asked.
I sent stuff from New Mexico to rural Maryland standard overninght. Made it there just fine.
Yes, it’s a busy time of year. If you can find someone to provide the service you need then go there.
I quit doing biz with fedex years ago. The US postal service comes through for me year after year.....fedex takes weekends off.....I will never go back.
I'd trust FedEx's or UPS' package tracking system much more than the USPS.
Don’t bother ordering anything from L.L. Bean if you expect it for Christmas either.
I placed an order weeks ago, and was told the items were in stock, but when I called after not receiving the order I was told “they were unavailable”. It didn’t matter what the print out of my order said (in stock) or what I was told on the phone when I placed the order.
The company never notified me of a problem. They could have called, as they did when there was an issue originally with one of the items, but they never did. I’m not buying any of their over priced garbage in the future...can you tell I’m a wee bit angry? Oh well, Merry Christmas.