Employees blaming a computer system that either isn’t programmed to do something, which they don’t know how to use, or they don’t want to do is as as old as computers; people blaming the process for those same reasons is as old as civilization.
I realized that a dozen years ago when a Verizon store rep lied me into a phone and I entered Verizon refund hell. I was never refunded for a one year contract on a phone that never worked. One lesson I did learn, Verizon is the worst company on the planet and to never do business with them ever> “Can you here me now?”
/John Connor watching y’all make friends with AI
As the previous poster said, either the data is locked so the operator you are talking to cannot alter the information, or said operator is not permitted to make the change- same result. Anytime someone is telling you they cannot do what you request, always ask to speak to their supervisor!
I have had a similar problem with two insurance companies and a large orange home center. Ill get zotted if i name them. The ceo of one insurance company was executed in ny.
Perfectly reasonable post. I have thought about this for months and see no happy resolution. The funny irony is we are rushing into this madness partly so China doesn’t beat us in this race, and it will be our undoing whether we get tgere first, or China does.
People warned about this moment fast approaching. That moment when the majority of computer users realized they no longer controlled their own Operating Systems.
The Operating Systems are, for the most part, controlling themselves and building firewalls around US, ways to prevent US from interfering or interrupting what the Operating Systems perceive as perfect control.
Retaking and maintaining broad control will not be easy, inexpensive or to any users’ convenience, but it must be done.
Trivial but I experienced a similar situation at a local auto parts store.
Had a product I wanted was on a “buy one get one free” promotion.
Big display and multiple signs.
Took two items up to the register. Rings up full price. Point to the BiG display. Shrugs and calls over another sales person. Tries a few times same result. Gets store manager. No solution.
Just ring up one and I’ll take two. Same transaction cost.
“No, we can’t do that. Messes up our inventory.”
So, left without my product.
Came back a week later. Still wouldn’t ring up correctly. Staff just shrugged.
Is there another service you can use? If so cancel Verison. When they ask why politely tell them. Threatening to canceling an account might get a resolution or at least be connected to someone who can help you.
One of the things that exacerbates problems like the one you are facing is that the people who are least capable of functioning in the modern world often end up in customer service roles.
📌✅
I share your concerns. I wont use AI.
1) stop paying your bill.
2) if they are automatically debiting a credit card or your bank account set it up so that the charge is REJECTED.
If you don’t pay, they will not keep you as a customer.
Yeah what a wast of time, you lost all credibility when you said ‘ijphone’ (Yes I meant to spell it that way.)
If you paid with a credit card, contact your card issuer and dispute the charge. Ditto, if you used PayPal.
Either one will likely contact Verizon on your behalf.
It worked for me on two different occasions.
AT&T is just the same. I've been trying for a month... probably 30-40 hours in total, trying to get a new cellular data modem activated. (because the old one is physically broken due to stupid design ...microswitches requiring a long, hard press while only supported by their tiny surface mount solder pads.)
It isn't just AI computers acting like Skynet... It is people creating corporate rules and physical systems without logic.
Someday in the not too distant future it will be impossible to deal with a human at all.
I was given a Verison phone which had to be unlocked so I could use it on my Consumer Cellular account. The original owner had to unlock it by calling Varison. No unlock happened. I have a useless Samsung Galaxy phone. I wish Congress would pass a law stopping this lock action.
Tracfone.
Verizon is the
WORST of the
WORST of the
WORST
I quit them 23-24 years ago
Then they bought TracFone which I have
Sigh 😔😔😔