I realized that a dozen years ago when a Verizon store rep lied me into a phone and I entered Verizon refund hell. I was never refunded for a one year contract on a phone that never worked. One lesson I did learn, Verizon is the worst company on the planet and to never do business with them ever> “Can you here me now?”
My wife went to a kiosk for her provider and was told she was entitled to a “free” hotspot. Of course, there was a monthly charge for it. When she called, they asked about the “tablet”. They likely gave her the hotspot but charged her for a tablet but never gave her the tablet.
I told her it was her fault for going to a kiosk. Stupid tax has to be paid.
“Verizon is the worst company on the planet “
Optimum might be worse. When I tried to “cut the cable” saving $150 a month, they repeatedly read a list of promotions like installing fiber optic, different combinations of cable channels for a lower price etc., and I kept saying “no cable TV, nothing, zero.” They drone on and on for 15 minutes, then they say you called the wrong number so they transfer you to another creep who starts the whole process again. That person is called a “retention agent” and they get a bonus if they convince you not to cancel. I said “what if I just don’t pay you anymore” and they said “well then we will report you to Experian and ruin your credit history” - but I am trying to cut off my service!!. The retention agent then connects me to a “loyalty agent” who tries a third time to convince me not to cancel. I start telling them I will sue them, etc. after 1 hour and 15 minutes I got it done. Always start the conversation with “I am recording this conversation”. There have been class actions against companies who make it difficult to cancel - mention to the agent that what they are doing is illegal and could subject them to legal action - Adobe vs FTC is one precedent.