I now ask....where are you...
Racist. :)
Most customer services reps i find to be ignorant AA hires.
Press one for English..................
My employer has a technical help number. Everyone is American, English as a first language type. The ones I know well are very conservative too, in a deep blue area.
Yeah. It’s all part of rending the fabric of our culture. Some people think that, because this is America, things will take care of themselves and they don’t have to do anything. That’s called apathy. And, when the shiite, finally, hits the fan it’ll be too late!
Yeah. In the past couple of years, I haven’t been able to reach a competent English speaking person at the phone company, my dental insurance company, and even lately my doctor’s office.
I live Wisconsin corn country. About a third of local TV commercials are in Spanish. ??
I expect almost all Help Lines to be AI very soon.
“When I get a professional, AMERICAN English speaker, it just makes my day.”
No kidding. CapitalOne Bank and T-Mobile have both been great because their service desk people are AMERICANSs. But I have seen the rapid change-out with other companies where one day you got an American and the next you got a person in SE Asia.
One thing I DO notice is how genuinely kind the people in SE Asia are on the phone and deferential to the customer. While they can sometimes be hard to understand, I like that attitude.
When I was working in the fiber optic communications industry, little did I think that our tech would enable this global transformation in customer support and service.
I like to ask where they are located. I get a lot in the Philippines, a lot in Costa Rica. I recently got a really nice guy in Jamaica which was a first. And I got an outbound sales guy in Israel a couple weeks ago. I told him how appalled we are at the murderous invasion by Hamas and how hopeful we are that Hamas is completely annihilated. He really appreciated that.
I used to get support from US company help desks in Post Falls, ID, but those seem to have disappeared.
I once asked this customer service guy where he actually located and what his name was. He said Peter Parker. I then said Spiderman! He later admitted his name was Sanamjeet and was based in Mumbai.
I get tons of those calls every day where I work. A lot of them come come from off shore sweat shops made up of exploited labor, indentured servants, debtors, and those who have no means of support. To coin a well known phrase: “Ask not for whom the ringtone tolls; it tolls for thee.” Take heed.
Several years before I retired, the company started using Indians for computer help lines. Some had such thick accents that I couldn’t understand them, and it was a problem until I learned a trick for that. Instead of 1 for English, I’d press 2 for Spanish, then when someone answered, I’d say I had hit the wrong button by mistake. An American English-speaker would then come on the line and take care of whatever I was calling about. Worked every time.
Quit answering your phone. Let it go to voicemail
Been that way for years. Just say you want an English speaking American.. that pisses them off.
Welcome to 2024.
When I was working (retired now) I would recommend or throw the contract to the company where a human answered the phone instead of a computer.
All it takes is having to wade through the computer mess once to make up the price difference, if there was one.
I like it. Much easier to sort out these days.
I listened White House press briefing yesterday and felt the same way.
Finding out just now?!!! Crap, that’s been going on for YEARS!