Posted on 03/19/2024 9:38:32 AM PDT by fwdude
Almost NO ONE who now calls me is a native English speaker, and has NO phone skills. Low volume, sloppy script, and no supervisor who can relay and intelligible message. The same goes for service desks.
When I get a professional, AMERICAN English speaker, it just makes my day.
“When I get a professional, AMERICAN English speaker, it just makes my day.”
No kidding. CapitalOne Bank and T-Mobile have both been great because their service desk people are AMERICANSs. But I have seen the rapid change-out with other companies where one day you got an American and the next you got a person in SE Asia.
One thing I DO notice is how genuinely kind the people in SE Asia are on the phone and deferential to the customer. While they can sometimes be hard to understand, I like that attitude.
When I was working in the fiber optic communications industry, little did I think that our tech would enable this global transformation in customer support and service.
I like to ask where they are located. I get a lot in the Philippines, a lot in Costa Rica. I recently got a really nice guy in Jamaica which was a first. And I got an outbound sales guy in Israel a couple weeks ago. I told him how appalled we are at the murderous invasion by Hamas and how hopeful we are that Hamas is completely annihilated. He really appreciated that.
I used to get support from US company help desks in Post Falls, ID, but those seem to have disappeared.
I once asked this customer service guy where he actually located and what his name was. He said Peter Parker. I then said Spiderman! He later admitted his name was Sanamjeet and was based in Mumbai.
I get tons of those calls every day where I work. A lot of them come come from off shore sweat shops made up of exploited labor, indentured servants, debtors, and those who have no means of support. To coin a well known phrase: “Ask not for whom the ringtone tolls; it tolls for thee.” Take heed.
Several years before I retired, the company started using Indians for computer help lines. Some had such thick accents that I couldn’t understand them, and it was a problem until I learned a trick for that. Instead of 1 for English, I’d press 2 for Spanish, then when someone answered, I’d say I had hit the wrong button by mistake. An American English-speaker would then come on the line and take care of whatever I was calling about. Worked every time.
My biggest "hate" is waiting for the next operator..."Your call is important to us"....and 3 minutes later....and 3 minutes later....and 3 minutes later....
GRrrrr...like yourself...I finally hang up...to fight another day.
Quit answering your phone. Let it go to voicemail
Been that way for years. Just say you want an English speaking American.. that pisses them off.
Welcome to 2024.
When I was working (retired now) I would recommend or throw the contract to the company where a human answered the phone instead of a computer.
All it takes is having to wade through the computer mess once to make up the price difference, if there was one.
The only one I become a demon with is Xfinity. Those people turn me into a rage.
LOL and they deserve it.
I like it. Much easier to sort out these days.
I listened White House press briefing yesterday and felt the same way.
Finding out just now?!!! Crap, that’s been going on for YEARS!
Sounds like scam calls. If you get a call from someone with a thick Hindi accent and a name like Robert Wilson... beware.
That it does. They said "No" to the question! It was Morgan Chase in the credit card verification process dept of all places in the fraud dept. Had to keep calling back until I got one that was a little more intelligible.
Yes to not understanding them.
Many years ago.
Phone companies are especially terrible. If you are calling about a hotspot rather than a phone, you have to go through a maze of operators none of whom is an American or a native speaker.
I also remember ATT adding a $3 surcharge to a third party for paying the bill by phone. They were literally the phone company, but couldn’t figure out how to get their bills paid without that.
I’ve had great service from Filipino people
India, I have no idea what they are saying...
They won’t tell you where they are located at least the Indians I talk to the feather kind.
My mistake it was the Dot kind sorry.
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