Apple Service Ping!
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WELL ... it's that Apple goes "above and beyond" with their customer service. They make you happy, even when you're bringing in a "problem" to their store!
Just this morning ... my iPad went into an infinite reboot loop! I couldn’t get it going. It had been acting a little funny on a few other things, but nothing big. And now it just quit. I just got out of the Apple Store, where they got it going again ... BUT ... they are ordering me a new iPad to replace this one, since it had been working a little funny before.
Apple’s customer service is great! You can’t get better.
Just a note on that to other people, normally a replacement like that would be $300 replacement costs (originally, with my extras I ordered, it was $800). I just got it for free today! (It’s being shipped now).
You can’t go wrong with Apple’s excellent customer service. The entire time from the iPad going down, to getting it going again at Apple’s store, and ordering a new one ... was about one hour.
That includes going back home first, from Starbucks, where it went bad, then heading back out to the Apple Store, to being seen inside the store within five minutes of arriving, to having it all done 15 minutes later!
Hey ... Swordmaker ... people just gotta hear about Apple’s EXCELLENT CUSTOMER SERVICE!
When my credit card number was stolen by an HP computer employee who used it for $$$ of iTunes, Apple refused to stop honoring the orders and wouldn’t release the person’s name. HP also refused to cooperate with police. Both companies have lost my business forever.
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I was at the Woodland Hills Mall Apple Store, and as soon as the store opened in the mall, people were flooding in to the store and doing business. I think they had around 15 EMPLOYEES on the floor, maybe 20!
The store had customers from the “get-go”!
NOW ... the hilarious thing, is that right down the mall, there was a Microsoft tablet store. I think that store might have had more square feet in the store than the Apple Store. There were only three employees in that store, and about five customers ... and all the rest of the room in the store was EMPTY SPACE ...no customers! ... LOL ...
The Apple Store had people right in the front, the SECOND the store was open and it remained packed ... with customers from then on!
I will never understand why people love their products and non-serivce; "Hi I'm stupid, will you hold my hand and take care of all my computer issues for me, make me wait two weeks while you very smart people fix my computer, and talk down to me when I ask you to explain in detail just what it is you will be doing for $300."
I'll buy a Dell from Best Buy any day and take care of any issues or upgrades myself, thank you. If my wife would quit buying Apple crap for our kids I'd never have to set foot in those places again.
Park Place Lexus in Plano, TX must have cloned Apple’s approach. I know business executives who cite them as an example of customer service here in Dallas. (I’m not affiliated with them, just a very satisfied customer.)
Apple also knocks it out of the park, of course.
Apple should have bought Radio Shack. They could have gutted out all the stores and then rebuilt them as Apple Stores. The typical Radio Shack store is about the space that Apple needs.
We desperately need thousands and thousands of Apple stores.
Just dont go and say anything disparaging about homosexuality.
Jobs started it. Blow jobs continues it.
If you have tremendous margins, it’s easy to kiss customer butts and come up smelling, if not like a rose, then OK.
apple support sucks if you ask me. (typing on a 13in Mac Book Pro)
I may go back to Big Blue on the next ‘puter.
The “secret sauce” is that Apple is a cult and its retail employees are the true believers. Of course, its a technology cult, but it definitely has a religious tinge to it.
I get the same service from Amazon/Kindle - for half the price.
Anyone hear what Apple is doing to take care of the bends? (Iphone 6 issue)
http://gizmodo.com/5938323/how-to-be-a-genius-this-is-apples-secret-employee-training-manual
A - Approach customers with a personalized, warm welcome.
P - Probe politely to understand all the customer's needs.
P - Present a solution for the customer to take home today.
L - Listen for and resolve any issues or concerns.
E - End with a fond farewell and an invitation to return.
Windows tech supporters have a system too...
W - Welcome the victim in Swahili or broken engrish.
I - Insist they provide a 40 digit Real Windows registration number before helping them - do this in broken engrish.
N - Never admit the Windows operating system is at fault or flawed.
D - Don't sympathize ever - it's their problem.
O - Offer to change the registry. Do this in a way that can solve one problem while creating at least two problems.
W - Waiting: put them on hold while you go out for lunch, read magazines, talk about the game with your fellow foreigners, etc.
S - Solution is always to REINSTALL Windows - after all, they haven't done it for more than 30 days! It's time! After that, they must reinstall all applications, Windows updates, virus definitions, drivers, etc. Another day shot.
I can testify to that... I messed up my Mac Mini and it was inaccessible... I took it to the Apple Store in Colorado Springs - they fixed it for me free of charge!
I was quite impressed. Apple stands behind its products and its customers. It deserves their loyalty.
Exceed the buyers expections = Customers for Life.
Then we have Sony, at the other end of the spectrum. I purchased a Sony alarm clock directly from Sony that was clearly defective from the get-go. I purchased the same model from a local Best Buy, and it worked correctly at once. Therefore, I knew the one purchased from Sony was defective. Sony told me to send it to their repair shop. Then they refused to refund the purchase price to me. They made me jump through so many hoops ("What is the serial number of your unit?" "What are the problems with your unit?" "When did you purchase your unit?" "When did you send back your unit?" "Where did you mail your unit back from?" "We have no record of having received your unit" "We finally located your unit" etc. etc. etc.), taking up hours of my time and FINALLY sent me back my refund (after I threatened legal action) about 5 months later. No SONY item will EVER be in my house again. They absolutely stink at the parody of customer service they reluctantly perform.