At RESCUECOM we are aware of the problems you’ve experienced when connected with Apple’s distant computer support reps, whose jobs were gained after outsourcing. Apple’s new first level of support is unfamiliar with common software and hardware problems, and so these problems can no longer be solved after speaking to one person. When you call RESCUECOM at 1-800-RESCUE-PC, you’ll talk to a live representative who knows how to meet your specific Apple computer support need.
No bias here, none whatsoever ... < sarc>
Yeah! I read that load of bunk about “Apple’s distant computer support” and “outsourcing” which is totally false. You call Apple support you are talking to US and Canadian citizens. Apple’s customer support iranked highest in all other surveys I’ve seen. Usually 10 to 20 percentage points above the nearest competitor!
WOW! Did you see RescueMe.com’s page on how they specialize in removing Apple viruses??? That REALLY shows me their vaunted expertise at Apple Mac computer expertise when they talk about Apple “viruses” taking over every aspect of your operating system and needing them to regain control of your computer again. Could they PLEASE name these Apple viruses that invade your computer “merely because you like music” and try to connect to iTunes and get infected by the “countless threats” facing Mac users. Yeah, RescueMe idiots, they are countless because there ARE NO OSX VIRUSES IN THE WILD, so how can you count what does not exist????
Starting with my 1979 Apple][+, (which survived a smoky house fire [although the monitor didn't]) I have at least 18 (that I recall offhand) Apple systems -- all of which still work.
My wife is still using the PowerBook I bought (used, sight unseen) from a fellow FReeper in 2003 or 2004. The front edge of the case is worn down a couple of mm from my use of the trackpad for graphics creation -- but the PB is still working fine...
Just as I reached the end of the three-year extended warranty on this MacBook Pro, the battery started to swell, and a check showed Apple had a bad vendor batch. I called Apple, the guy checked serial numbers, said, "You must have a 'late bloomer' from that batch; your new one is already on its way." Then he said he could find no record of my AppleCare warranty being registered and handed me off to a young lady.
She said, "I see the record of where you bought it, but have no record of it being registered" (probably my fault). Then she said, Since it is less than a month from expiration, you really never got the use of it" -- and she voluntarily sent me a $300 check -- refunding the full cost of the warranty!!!
My new battery arrived the next day. I removed the new one, stuck the old one in the same box, peeled off the top label, and handed it back to UPS. Could service be any easier?
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When RESCUECOM -- or whoever they are -- develops a service history like that, maybe their reports will be worth reading... Until then, I consider them to be lying sacks of %&&% -- trying to hype a service that is not needed...
I did just get a new HP desktop. Paid $600. My other one was 8 years old. I like to piddle around with little animations and the like. My old machine was getting a little quirky, and I couldn't see putting money into it.
Plus my editing program kept crashing. And it seemed to take forever to burn a dvd.
Here is one animation. Not really all that good. But they keep me entertained.
Maybe when I get rich I'll get a Mac.
ConsumerAffairs.com is a joke — if not an outright hoax. For example, it mentions that “bug zappers” have paid big false advertising fines because their products don’t work. But — no problem — the ConsumerAffairs.com website advertises them for sale anyway...