Starting with my 1979 Apple][+, (which survived a smoky house fire [although the monitor didn't]) I have at least 18 (that I recall offhand) Apple systems -- all of which still work.
My wife is still using the PowerBook I bought (used, sight unseen) from a fellow FReeper in 2003 or 2004. The front edge of the case is worn down a couple of mm from my use of the trackpad for graphics creation -- but the PB is still working fine...
Just as I reached the end of the three-year extended warranty on this MacBook Pro, the battery started to swell, and a check showed Apple had a bad vendor batch. I called Apple, the guy checked serial numbers, said, "You must have a 'late bloomer' from that batch; your new one is already on its way." Then he said he could find no record of my AppleCare warranty being registered and handed me off to a young lady.
She said, "I see the record of where you bought it, but have no record of it being registered" (probably my fault). Then she said, Since it is less than a month from expiration, you really never got the use of it" -- and she voluntarily sent me a $300 check -- refunding the full cost of the warranty!!!
My new battery arrived the next day. I removed the new one, stuck the old one in the same box, peeled off the top label, and handed it back to UPS. Could service be any easier?
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When RESCUECOM -- or whoever they are -- develops a service history like that, maybe their reports will be worth reading... Until then, I consider them to be lying sacks of %&&% -- trying to hype a service that is not needed...
Similar history here. Rarely have I had my Macs have a problem (have dozens), and when my Macbook did exhibit flakiness due to weird websites, removing and reinserting the battery resolved it. We have three Macbooks in the family that are between 5 and 6 years old, no problems. I took my son-in-law’s Macbook Pro, 4 years old, to Apple when the video had a problem. They swapped the video board for free, saying the manufacturer had some faulty ones show up. A $1000 board given free long after the warranty was up. Now that’s service.