Posted on 02/05/2010 6:19:59 PM PST by dangus
So I'm trying to get a dear present delivered, and I call UPS. It's supposed to be delivered Tuesday, but supposedly there's an accident in Jacksonville, FL, so it's late. It doesn't show up on Wednesday. UPS tells me that it missed its shipment, so it didn't make it... even though it had a whole extra day to get it there. Thursday, it "didn't leave Richmond fast enough." So, Friday (today, when it absolutely had to be here) I was nervous about the arriving snowstorm.
At 1 o'clock: "No problem, it's on the truck, and it'll get delivered."
At 6 o'clock: "We'll get it to you; It'll be there by 7."
At 7 o'clock: "With the weather, maybe some of the trucks are a little slow, but it'll get there." Are you sure? Maybe the storm is preventing it? "No, if we were having weather troubles, we'd have scanned it and reported it; it's coming. The trucks won't come back until they've made all their deliveries" (The snow is just starting to stick.)
At 8:30, my wife spots that the delivery has been updated to "emergency status." They can't tell me why it can't be delivered, because yup, all their contact centers closed at 7... when I called them and they said there was no problem. So now, I'm waiting until Monday to find out where it was.
Mind you, UPS delivers air mail on Saturdays. And the package has already arrived at their local center. But because I didn't pay for Saturday delivery, they won't deliver it on Saturday. Even though I paid to have it delivered LAST Tuesday.
What about all those ads you see promising about being able to track your package? Well, turns out they can't tell me anything about where it is. What they really mean is that if you don't get your package on time, you can call them or go on line to find out that your package is late. It doesn't mean you can find out what "Emergency" means. Gosh, that's helpful. I have to wait until Monday to find out where it is. I'm presuming I'll be told that they can't deliver it because of all the snow on the ground, though.
From UPS, a private enterprise grown so fat and bloated and mismanaged that it might as well be a government enterprise.
If this helps you by letting you know to avoid UPS at all costs, great. If it doesn't, sorry, but I promised them I'd tell everyone I could about the incompetence, disdain for their customers, and horrible service. I keep my promises, unlike UPS.
Postal Ping
Now that truly was a most beautiful thing!
Both UPS & FedEx have performed well for me but my primary carrier is UPS. On my incoming shipments, they clear customs for me even as package is in the air as my shipments typically arrive 3 days with door-to-door service.
Shipping is always chancy and from time to time there will be problems. I've had only 1 claim with UPS who took care of it fairly and in a timely manner.
Lets see, I've boycotted FedEx because they lost a package being sent to me, the USPS is just as incompetent, now I have to boycott UPS.
That's just great, now I can't send anything or purchase anything that requires a delivery svc.............that really sucks.
That's funny right there, I don't care who y'are.
I’ve been dealing with UPS since the late 90s, usually from Amazon or other online retailers. The only problem I ever had was indeed of my own making when I fat-fingered in my own address.
The drivers around here are very professional and considerate and near as I can tell, don’t have any time for trouble.
I hope you’re having a good retirement.
I’ve heard all the horror stories about UPS, but my recent experience with them has been very good.
I have been ordering occasional car parts from a place in California (I am in PA), and have been getting deliveries typically in 2 days, even with the cheapest shipping rate. The most recent package arrived at my doorstep in just over 24 hours from the time it was logged in at UPS (Tuesday delivery on a Sunday night order).
Beat that, USPS!
Thank you! I am enjoying retirement, looking forward to spring so I can get out on the golf course.
The delivery driver is so important in making the system work. The better we do our jobs, which includes catching customers mistakes at the point of pickup, the better our service is on a whole. Service is key. One of the things we have to contend with in winter is the weather. Bad weather can cause more delays and service failures than anything else on time sensitive deliveries.
......nice........
Don’t forget what Small Claims Court is for!
One question; Was the shipping label hand written or typed?
As America dumbs down further, things like this will increase. My first guess is that there was a spelling error on a hand written label.
I don’t know how many times I have seen people write Anchorage, AL. when they mean AK.
UPS is the most reliable, efficient delivery service in the US. It may be one of the best businesses us schlub consumers ever get to use. Too bad about your package, you put yourself in this precarious position by having a package that absolutely positively had to be delivered by a certain date with no back up plan. What? Were there eyeballs in that package waiting to be transplanted?
The 50 million or so other UPS packages delivered this week got there just fine.
Speaking of which, headline on Yahoo Finance for an AP article posted today....
Eskimos are growing rice. Yahoo!
I’ve had good luck with all three — UPS, FEDEX, and USPS.
We are truly blessed in this country. The level of competence is incredible just about everywhere you look.
Hmmm... I’m starting to see a pattern here. See my post #53. Guess where my sister lives, mentioned in the post. Chantilly, VA!
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