Any advice will be aporeciated.
“Any advice will be aporeciated.”
Tell your “friend” to stay off of porn sites.
Tell her I have $10 million temporarily locked up in a Swiss account and I need $10 grand for legal fees to get it released. In return, she'll get $100 grand.
We'll split the $10 grand 50-50!
You can’t fix stupid. Your friend will fall for another scam, even if it is not computer related. Better to stay far from stupid people than to try to fix stupid. JMHO
Separately, in a new twist on Googlesurveillance, I received an email -- not just an ad in the margins of my gmail box -- from Sprint yesterday, minutes after I did a Google search on iPhones and surfed over to their site to check out iPhone 6 plans. I left no information on the Sprint site -- just clicked around and left. Google apparently took the liberty of matching my ip address with my gmail account to send me some Sprint marketing spam. The email also had some new disclaimer on the header, "sent by sprint via somebody else". The somebody else must be the entity that google uses to triangulate your contact info. Oh, those guys are so clever. Damn them.
“If her computer is compromised, is there a remedy? An application or program she should run?”
Sure, download this file and just sit back and relax. All of your local viruses will be removed and also all your private data on the internet will be purged. As an added bonus, you will also receive free gifts and might win a cruise vacation. Hurry now, download the program and enjoy these great benefits.
Elvis to the world that windows has been dealing with. Ignorant users and what’s worse they bought into the lies that Apple want vulnerable to internet issues like windows was.
Tell her not to be so gullible.
Apple ping
Was she on a website when the pop-up appeared? If so, then she should have just clicked it closed and left the website.
Buy a PC?
This is not a porn issues. They only need your telephone number.
If you give them you're credit card and or access to your computer, then basically you've done the equivalent of a man showing up at your door saying "HI! I'm a doctor! Your Child is Sick! Give him to me and I will save him! Also! I will need you to pay me before I take your son away."
No porn, no malware, no security breach required - just a lie that you believe. They call you, they tell you they are from Microsoft (or Apple) and you need to pay them so they can log into your computer remotely.
She needs to do a clean install of OSX or restore from time machine if she has one.
She can get a free copy of their latest OS Yosemite, and there’s a stupid easy to use tool that will build it bootable on a flash drive for easy install. The only catch is what version of OSX she is currently running and whether she can back her files up. Some of her apps might not be compatible.
It took me about an hour to cleanly build an 07 iMac but I didn’t have to back anything up and apps didn’t matter. This Is a good learning experience for her and little damage was done. Now she knows and hopefully won’t fall for it again.
Find a new friend.
Got hit with that stupid thing a week ago. Malwarebytes cleared it out.
I work in the PC tech support business, this is sadly, a very common scam, not unique to any OS or computer manufacturer. Older folk in particular tend to fall for this scam.
Some people are too stupid to have credit cards
Glad to see you received a few grown-up answers! LOL...
Tell her to take her computer into an Apple store and have a someone remove the malware and install an aggressive internet security/anti-virus anti-malware program. She is obviously not savvy enough to do it herself
My wife got it while watching Japanese/Korean dramas. I told her I’d check it out - its got a couple of different formats. I called the jerks and kept asking them questions they told me to go to the apple store if I didn’t trust them. They’re on a timeline it seems.