[drunknsage]

She needs to do a clean install of OSX or restore from time machine if she has one.

She can get a free copy of their latest OS Yosemite, and there’s a stupid easy to use tool that will build it bootable on a flash drive for easy install. The only catch is what version of OSX she is currently running and whether she can back her files up. Some of her apps might not be compatible.

It took me about an hour to cleanly build an 07 iMac but I didn’t have to back anything up and apps didn’t matter. This Is a good learning experience for her and little damage was done. Now she knows and hopefully won’t fall for it again.

[John Valentine]

“She needs to do a clean install of OSX or restore from time machine if she has one.”

Extreme over kill. She just needs to learn when she is being scammed, and just say no.

[fatnotlazy]

Thank you. I’ll pass this on to her.

[Swordmaker]

She needs to do a clean install of OSX or restore from time machine if she has one.

That should not be necessary. It was on a website. The scam was to get her credit card.